Private Branch Exchange (PBX) Technician

Job Summary

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at the Everett, WA. The Private Branch Exchange (PBX) Technician effort will provide telecommunications operations and maintenance (O&M).

Responsibilities

• Operate and maintain government-owned telephony switches (PBX), including: Avaya Systems CM4.0
• Perform: Troubleshooting and repair of switch issues
• Software updates and patching
• Installation and configuration of switch hardware
• Daily operation monitoring
• Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
• Utilize company vehicle to travel to remote locations weekly
• Ensure switch systems remain fully operational and compliant with DoD/Navy standards

Requirements

• Associate’s degree or higher in IT or Cybersecurity (preferred)
• High school diploma or equivalent required
• 2 years of relevant experience required. 5 years relevant experience is preferred
• Prior experience within DoD networks highly preferred

Skills

• IAT Level II (per DoD 8570.01-M)
• COMPTIA Security+
• Avaya Certified Support Specialist (ACSS) or equivalent
• Nortel Meridian System Administration or equivalent
• Cisco Certified Network Associate (CCNA)
• Red Hat Certified System Administrator (RHCSA)
• Microsoft Certified Solutions Associate (MCSA) or equivalent

Qualifications

• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts

Benefits

Targeted pay range is $36.44/hr- 45.00/hr based on interview and experience.

Physical Demands

• Must be able to lift up to 50 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

Security Clearance

Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.