Private Aviation Account Manager

About the role

The Private Aviation Account Manager serves as the trusted advisor and primary relationship steward for Jet Access's Key Accounts, delivering service experiences that exceed the expectations of ultra-high-net-worth clients. This role blends strategic account management with operational precision, coordinating across departments while extending tiered trip planning support to Wing Share Owners and Aircraft Owners.

Responsibilities

• Coordinate with scheduling, operations, maintenance, and accounting on day-to-day account needs, keeping service delivery unified across every assigned account
• Build working relationships with vertical stakeholders, including Maintenance, OCC, Pilots, and Wholesale Charter, to keep account priorities visible and on track
• Serve as the connective thread between client-facing priorities and internal execution, flagging competing priorities before they become client-facing issues
• Model Jet Access core values in every cross-departmental interaction, building influence through relationship equity rather than positional authority
• Own and manage Key Account relationships, conducting regular strategic reviews with Key Accounts to present operational performance, budgets, and service updates
• Proactively identify and resolve concerns, ensuring a consistently positive client experience
• Maintain detailed knowledge of each Key Account’s preferences, priorities, and unique requirements
• Champion the Key Account client’s perspective across the organization, ensuring expectations are met or exceeded
• Partner with scheduling, operations, and maintenance teams to deliver a seamless day-to-day experience
• Coordinate special requests, bespoke services, and high-touch interactions tailored to ultra-high-net-worth clients
• Extend secondary trip planning support to Wing Share Owners once Key Account needs are met
• Extend tertiary trip planning support to Aircraft Owners as capacity allows
• Act as the bridge between clients and owners and internal teams, resolving conflicts or competing priorities with prompt, well-documented communication
• Maintain accurate records of all client and owner interactions, preferences, and service requirements using company systems
• Gather and analyze client and owner feedback to recommend service enhancements
• Collaborate with leadership and peers on new programs, technology, and processes that elevate the client and ownership experience
• Stay current on business aviation trends, regulatory changes, and best practices to advise clients and owners effectively
• Participate in professional development opportunities and industry networking events to build expertise and connections
• Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Access’s continued growth and success

Requirements

• Bachelor’s degree in Business, Aviation Management, or related field preferred; equivalent experience considered
• 1–3 years of experience in business aviation, luxury services, or high-touch client relationship management
• Demonstrated track record managing high-value client relationships with discretion and professionalism
• Financial literacy, with experience reviewing budgets, invoices, and operational reports
• Exceptional written and verbal communication skills, with the ability to simplify complex topics for clients
• Strong presentation skills in development and delivery to small and large groups
• Deep alignment with Jet Access core values

Qualifications

• Must pass background checks and pre-employment drug screening

Skills

• Experience in Part 135 Charter operations, aircraft management, or private aviation services
• Familiarity with FAA Part 91/135 operations and regulatory requirements
• Experience with aviation management software and CRM systems, including Avianis, Avinode, Salesforce, and Stack.aero
• Previous experience serving ultra-high-net-worth clients or luxury service environments
• Advanced analytical skills with the ability to interpret operational and financial data
• Skilled in conflict resolution and de-escalation techniques

Benefits

Our commitment to “Take Care of Each Other” shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training.

Pay

Base Salary Range: $55,000 – $75,000 (annualized), paid bi-weekly. Variable compensation available through the Service & Retention Incentive Program (SRIP).

Schedule

This position is classified as FLSA Exempt.