Privacy Advisor

Job Summary

DeleteMe’s Privacy Operations team is the beating heart of the organization, delivering timely and high quality service to protect our members. As a DeleteMe Privacy Advisor you will be focused on helping members through removing their information from the internet. You’ll do this by auditing personal data, managing requests for the removal of that data and communicating that information in a timely and accurate manner.

Job Responsibilities

• Protect DeleteMe members’ privacy by finding and removing personal information across a wide range of online sources
• Investigate and troubleshoot adversarial “problem sites,” applying critical thinking and creative strategies to ensure successful removals from data brokers
• Maintain detailed case documentation in Jira and internal systems, ensuring progress is transparent and auditable
• Identify and escalate patterns in site behavior, member issues, or internal tooling gaps, providing actionable feedback to Team Leads and Managers
• Collaborate cross-functionally with Product, Engineering, and Customer Success to propose and drive operational improvements
• Support ad-hoc data removal requests and contribute to refining internal playbooks, SOPs, and tooling enhancements
• Continuously evaluate and improve processes, advocating for efficiency and accuracy across the Privacy Advisor workflow

Minimum Qualifications

• 2–3 years of experience in internal operations, Trust & Safety, professional services, or customer support
• Demonstrated ability to execute at scale, such as processing large volumes of tickets, data entries, investigations, chargebacks, or order fulfillment
• Strong critical thinking and problem-solving skills, with proven attention to detail in high-volume, accuracy-sensitive work
• Clear and confident communicator, both verbally and in writing, able to explain complex issues simply and persuasively
• Proficiency with G Suite tools (Gmail, Google Sheets, Docs, etc.) and experience working in Jira or similar ticketing systems
• Adaptable and resilient, thrives in a fast-paced, constantly evolving environment
• Passion for learning, with the ability to quickly grasp new processes, tools, and industry concepts

Preferred Qualifications

• Background in Trust & Safety, privacy operations, or fraud/risk investigations
• Familiarity with privacy regulations or consumer data protection concepts
• Demonstrated experience in process improvement and contributing feedback to product or engineering teams

What We Offer

• Comprehensive health benefits
• Generous 401k matching
• Paid time off
• 12 company-paid holidays
• Child Care expense reimbursement
• Fitness reimbursement
• Birthday time off