Printer Repair Technician

Why Join AD Solutions?

• Work with the best – Join a highly skilled technical team at a company recognized on the Inc. 5000 list of fastest-growing companies in America for two consecutive years
• Competitive pay & benefits – We value your expertise and offer a comprehensive compensation package
• Career growth & stability – With expansion across Florida, we provide long-term career opportunities and paths for advancement
• Supportive team culture – We believe in winning together, solving challenges with determination, and experimenting courageously to drive innovation

What You’ll Do

• Diagnose and troubleshoot issues with digital networked copiers, scanners, printers, wide-format devices, and fax machines
• Perform preventative maintenance and complex repairs on color and black-and-white office equipment
• Utilize company systems to manage service call tickets, update part usage, and document repairs efficiently
• Adequately adhere to proper troubleshooting procedures, including firmware updates, part replacement, and maintenance intervals
• Use software on a company-issued mobile device to receive and close repair tickets
• Provide exceptional customer service, offering clear and professional updates on repair status
• Maintain a well-stocked service vehicle with the necessary tools, parts, and inventory
• Stay current on new and legacy equipment enhancements through tech manuals, online learning, and manufacturer training resources

What You Bring to the Team

• 3-5+ years of hands-on experience diagnosing and repairing copier equipment. (Sharp, HP, or Brother brand equipment repair is appreciated, but we highly value relevant experience and the aptitude to learn)
• Strong mechanical and troubleshooting skills with a passion for problem-solving
• Excellent customer service skills with the ability to build trust and rapport with clients
• Familiarity with networking and internet protocols is a plus
• Valid driver's license and clean driving record – You'll be servicing customers onsite
• A degree from a technical or vocational school is a plus but not required