Printer Operator Output Processing

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

About the role

The Output Processing Operator is responsible for producing, printing, inserting, processing, and preparing critical customer communications and financial documents while ensuring the highest levels of quality, accuracy, compliance, and operational efficiency across MetLife's U.S. Operations. This role is essential to supporting MetLife's commitment to delivering important customer materials accurately and on time, while maintaining regulatory and USPS compliance throughout the production process. This is an exciting opportunity to work in a fast-paced production environment where your attention to detail and expertise directly contribute to delivering millions of customer communications securely, accurately, and efficiently, while helping drive operational excellence and customer satisfaction.

Responsibilities

• Operate high-speed inserters and printers according to established procedures.
• Properly set up and operate MICR Printers, check inserters, folders, copiers.
• Expert knowledge in QA of all outputs inspected for quality and accuracy.
• Ensure all output counts are exact at all times.
• Immediately report all problems to the Area Supervisor and/or management.
• Train and assist peers; use time productively; seek additional work during slack periods and help others in meeting commitments.
• Keep accurate and precise counts on all log sheets of all checks printed, inserted, presort and special handling.
• Maintain all required meter logs, reconciliation logs, postage reports, check inventory logs accurately.
• Make sound decisions to ensure all commitments are met; take corrective action with all problems encountered.
• Give clear and precise carryover instructions to all co-workers taking over for them.
• Expert knowledge in all procedures dealing with MA&H cancellations, including matching, notarizing, mass certified, and affiant responsibilities; prepare spoiled postage reports and meter replenishments.
• Take corrective action regarding problems encountered in all areas.
• Complete all supporting paper documentation according to USPS regulations; maintain accurate logs pertaining to the mail presort operation.
• Load materials, such as envelopes and documents, into the equipment.
• Monitor machine operation and make adjustments as necessary.
• Perform routine maintenance tasks, such as cleaning the equipment and changing out ink.
• Ensure the accuracy and quality of outgoing mail and printed materials.
• Follow safety protocols and maintain a clean and organized work area.

Required Qualifications

• Able to make sound decisions to ensure all commitments are met, taking corrective action with all problems encountered, and complete all special handling requests as directed within the instructions given.
• Position includes pushing, pulling, lifting; lifting can be from 20 lbs to 50 lbs; position is considered light industrial.
• High School Diploma.
• Experience in a production setting.

Preferred Qualifications

• 1–3 years of experience in a production setting.
• Previous experience operating high-speed print, inserting, or mail processing equipment in a production environment.
• Working knowledge of quality control procedures and ability to identify and resolve production discrepancies.

Pay

The expected salary range for this position is $41,600 – $53,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!