Print Support First Responder

Job Duties And Responsibilities

• Runs high volume copy machines and performs binding and finishing work.
• Ensures convenience copiers and printers are working properly, checking for quality and stocked with paper and replaces toner as needed via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Performs all repair service on customer copier equipment.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned.
• May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include ‘purging' and archiving old documents.
• Performs other duties as assigned.

Qualifications (Education, Experience and Certifications)

• Requires high school diploma or GED and 1-2 years of related work experience.
• May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

Knowledge, Skills And Abilities

• Working knowledge of copier and other related equipment and repair is preferred.
• Requires knowledge and understanding of shipping/receiving procedures.
• Basis electronics knowledge is preferred.
• Possesses ability to work independently and flexibly to complete projects.
• Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
• Possesses ability to comprehend instructions concerning mail delivery.
• Possesses troubleshooting and problem solving skills.
• Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
• Possesses excellent customer relations skills and excellent verbal communication skills.

About Us

At Ricoh, we are a team driven by passion and purpose. We connect people and technology to create outstanding customer experiences and deliver innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. Join us to help drive our high-performance culture of excellence into tomorrow.

JOB INFO

• Job Identification : 7377
• Job Category : Service Delivery
• Posting Date : 2026-05-28T21:15:12+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : Winston Salem, NC, United States
• Driving requirements : Personal Vehicle
• Sign-on Bonus : No