Print Service Support Technician

Location: Richmond, VA, US • Posted: 19-Oct-2026

About the role

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, be detail oriented, and have a commitment to delivering high-quality customer service and support. The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Requirements

• Microsoft 365 — 5 years required
• Strong communication and interpersonal skills, detail oriented — 5 years required
• Strong analytical and troubleshooting skills — 5 years required
• Ability to prioritize tasks and manage time effectively in a fast-paced environment — 5 years required
• Experience utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests — 5 years required
• Commitment to delivering high quality end user support and customer service — 5 years required
• Experience in a help desk or technical support role — 5 years required
• Knowledge of IT systems — 5 years required
• Knowledge of print services environment — 2 years desired

Benefits

• Long-Term Stability: Multi-year opportunities with room to grow
• Comprehensive Health Coverage: Access quality healthcare benefits for you and your family
• Future Planning: 401(k) program for financial security
• GC Assistance: Support for immediate Green Card processing, if required