Print Service Support Technician

Job ID: 3056301 | Richmond, VA | Everforth Apex Systems

About the role

We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, be detail-oriented, and have a commitment to delivering high-quality customer service and support. The role will support the Print Service Function for the organization. Previous experience and knowledge of printers is a nice-to-have.

Responsibilities

• Provide technical assistance and support to end-users
• Resolve issues related to print services
• Ensure optimal IT service delivery
• Handle help desk tickets
• Support the print service function for the organization

Requirements

• Mid-level experience in IT support
• Strong understanding of IT systems
• Excellent problem-solving skills
• Detail-oriented
• Commitment to high-quality customer service
• Help desk ticket handling experience
• Print environment knowledge
• Previous printer experience (nice-to-have)

Schedule

• Initially 4 days per week on-site to complete training
• Opportunity to become fully remote (5 days per week) after successful training completion
• Interview process: initial phone or web interview followed by an in-person interview for selected candidates

Benefits

• Medical, dental, vision, life, disability, and other insurance plans
• Employee Stock Purchase Program (ESPP)
• 401(k) program with company match after 12 months of tenure (eligible to contribute typically within 30 days of start)
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks for associations including CompTIA and IIBA
• Dedicated customer service team for consultants (benefits and resources)
• Certified Career Coach
• Welcome Packet with full list of benefits, programs, support teams, and resources