Printer Support Technician

About the role

Our client, a leading organization in the technology and service industry, is seeking a Onsite Technical Administrator to join their team. As a Onsite Technical Administrator, you will be part of the Operations Department supporting the onsite service team. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware and software platforms/applications using established protocols.
• Identify incident trends for escalation, adhering to strict timeframes, and following established protocols.
• Conduct routine installations and configurations, assembling and integrating systems/products according to standard protocols.
• Respond promptly and appropriately to service, product, technical, and customer-relations inquiries to ensure high customer satisfaction.
• Execute scripted change management activities, maintaining service quality and compliance through incident, change, and problem management processes.

Requirements

• High School Diploma, GED, or higher secondary education, or demonstrated work experience and competence.
• Typically 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory, replace toner/consumables/paper, and ensure availability of supplies at customer sites.
• Strong troubleshooting skills, including clearing paper jams and assisting end users with device functionality.
• Excellent communication skills to coordinate with support teams and report customer dissatisfaction effectively.

Benefits

• Opportunity to work onsite in a dynamic and supportive environment.
• Engage in meaningful work that directly impacts customer satisfaction and operational efficiency.
• Gain valuable experience in technical support and operational management.
• Collaborate with a diverse team committed to excellence and innovation.
• Be part of a company that values continuous improvement and professional growth.
• Upon Completion Of Waiting Period Consultants Are Eligible For:
  • Medical and Prescription Drug Plans
  • Dental Plan
  • Vision Plan
  • Health Savings Account
  • Health Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Insurance
  • Business Travel Insurance
  • 401(k), Plus Match
  • Weekly Pay

Pay

Pay: $29.00 per hour.