Print Production Operator-Manager

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a strong focus on the architectural, engineering, and construction industries. We support thousands of customer locations nationwide, operate 170 service centers worldwide, and offer secure cloud-based document storage.

About the role

ARC Document Solutions is seeking a highly motivated Production Manager for our Memphis, TN location. This role combines leadership responsibilities with hands-on production work, ensuring exceptional customer service, efficient workflow, and high-quality output. You will lead a team that processes wide-format and small-format documents using printing, scanning, bindery, and finishing equipment, and will also personally support production tasks such as printing and distributing drawings, specifications, and graphics.

Responsibilities

• Leadership & Staff Development
  • Hire, train, evaluate, and develop personnel to ensure consistent quality and maximum productivity.
  • Direct and motivate the workforce to meet production goals and customer expectations.
  • Manage staff performance and ensure adherence to company standards and safety requirements.
• Operational Management
  • Plan and direct production activities, establishing priorities based on customer needs, workload, and equipment capabilities.
  • Maintain personnel and equipment readiness to deliver high-quality output.
  • Implement and maintain operational quality control systems.
  • Own the fiscal and operational aspects of the service center.
  • Strategize techniques to maximize productivity and identify cost-reduction opportunities.
• Customer Service & Production Support
  • Troubleshoot and resolve problematic orders and customer concerns.
  • Communicate with customers throughout production to keep them informed of job status.
  • Perform production tasks including:
    • Processing in-person, phone, email, and electronic work orders.
    • Printing and distributing drawings, specifications, and graphics.
    • Operating wide-format and small-format printers, scanners, and finishing equipment.
    • Inspecting work for accuracy, sharpness, density, count, and size.
    • Preparing packages for UPS, FedEx, and courier shipments.
• Administrative & Reporting Duties
  • Submit all branch reports on time.
  • Manage and update invoices, process orders, oversee shipping/receiving, and track inventory.
  • Assist in other departments as needed.
  • Notify management when materials are low and require reordering.
• Production Operator Responsibilities (Integrated)
  • Receive, process, and maintain orders for reprographic and finishing services.
  • Review and understand work orders prior to starting each job.
  • Process PDF files received via email, walk-in, delivery, or other methods.
  • Use various equipment/machinery to complete jobs to exact customer specifications.
  • Scan hard-copy documents to digital files following standard operating procedures.
  • Maintain a clean and organized work area between jobs.
  • Work additional non-traditional hours as needed to meet deadlines.
  • Perform other duties as assigned.

Requirements

• Education & Experience
  • Bachelor’s degree or 1–2 years of related experience; equivalent combinations accepted.
  • 3–5 years of progressive, hands-on management experience in reprographics, print, or color production preferred.
  • Experience in a print shop, reprographics, or sign production environment strongly preferred.
• Skills & Abilities
  • Strong communication skills and ability to build effective relationships with internal teams and external customers.
  • Ability to confidently promote ARC’s products and services.
  • Strong decision-making skills with minimal supervision.
  • Proficiency with computers and ability to learn required software and production systems.
  • Ability to lift up to 52 lbs.

Benefits

• Excellent company support and resources.
• A strong company reputation backed by consistent 5-star customer reviews.
• Competitive compensation.
• Comprehensive benefits including medical, dental, vision, life insurance, and a 401(k) plan with company matching.
• A management team committed to your success.
• A culture that genuinely cares for our employees.
• An excellent opportunity to grow within the largest commercial digital printing company in the country.

We value a great cultural fit and thrive as one team, one company. The right candidate can succeed in a team environment.