Print Production Associate

Responsibilities

• Review and preflight digital files to confirm accuracy, completeness, and print readiness before production.
• Produce large- and small-format documents using available in-house printing equipment.
• Complete document finishing, including stapling or screw-post binding for large-format plans and coil, GBC, staple, three-ring binder, or screw-post binding for printed materials.
• Scan hard-copy originals, save files to the appropriate server location, and prepare completed files or materials for delivery to customers.
• Inspect completed work for print quality, accuracy, and adherence to customer specifications before distribution.
• Provide basic customer service by answering and transferring telephone calls, responding to routine questions, and entering print orders in P21.
• Monitor the production email inbox, save customer files, respond to customer messages, and create accurate work orders.
• Maintain an organized, safe, and efficient production workspace and follow established operating procedures.
• Travel to the Morrisville branch to provide production coverage as needed.

Requirements

• Positive, proactive, and customer-focused approach to service.
• Dependable work habits and a strong work ethic, with the ability to work independently or collaboratively with minimal supervision.
• Accountability for personal actions, communication, work quality, and job performance.
• Sound problem-solving and decision-making skills, including the ability to assess needs, identify appropriate solutions, and resolve issues effectively.
• Strong organizational and time-management skills, with the ability to prioritize multiple assignments, meet deadlines, and follow up promptly.
• Consistent attention to detail and a commitment to accuracy and quality.
• Clear and professional verbal and written communication skills.
• Ability to learn and safely operate printing, scanning, finishing, and related office equipment.
• Ability to lift up to 50 lbs.
• Commitment to supporting and following Duncan-Parnell’s values, mission, policies, and practices in all interactions with coworkers, customers, suppliers, and other stakeholders.

Qualifications

• High school diploma or equivalent is required.
• Basic computer proficiency and the ability to use or learn core Microsoft applications, including Windows, Word, and Outlook, are required.
• Knowledge of, or the ability to learn, applicable safety rules and regulations for production operations and equipment use is required.
• Ability to perform the essential physical tasks of the position, including sitting, standing, walking, bending, kneeling, squatting, reaching, and operating printing and office equipment, is required.

Benefits

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave