Print Production Associate

About the role

This position performs one or more of the following functions for high-end equipment (Segment 5+): press operation, copier operation, bindery, fulfillment, quality control, final check, pickup/delivery, facility maintenance, and mailroom duties. This is a second-shift onsite position with scheduled hours of 12:30 PM to 9:00 PM, with flexibility to work overtime as needed.

Responsibilities

• Follow Ricoh Service Excellence performance requirements
• Manage copy and mail center services, conference room and AV management, convenience copier fleet management, and various support services
• Achieve customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately and in a timely manner
• Meet deadlines by working at a quick and steady pace while maintaining quality and error-free work
• Achieve Time Productive statistics by meeting standards established by the facility
• Maintain all required reporting tools
• Calibrate equipment by producing color and quality matches to original documents
• Transfer files electronically from the network to color equipment
• Produce error-free work by demonstrating operational knowledge of duplication equipment used at the location
• Maximize print performance by simultaneously performing a minimum of two functions on print equipment as workflow permits
• Troubleshoot all hardware and software issues with equipment
• Maintain optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and utilizing machine codes to report equipment failures
• Present a professional appearance to clients by adhering to company dress standards
• Maintain a clean and organized work area
• Maintain and order inventories of equipment parts in accordance with company guidelines and processes
• Meet company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime
• Organize jobs by validating job names and numbers, reviewing Job Request Forms, and organizing supplies
• Perform a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on a core set of highly complex office products
• Demonstrate required digital competencies associated with assigned products and level assignments
• Perform troubleshooting and repairs or replace equipment components as necessary
• Complete technical training on new equipment as assigned
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• Minimum of 3 years of related experience required; 5 years preferred

Skills

• Excellent customer service skills
• Strong organizational skills and the ability to prioritize tasks
• Ability to operate, calibrate, and troubleshoot office and complex technical equipment

Working Conditions

Typically works in an office environment with adequate lighting, ventilation, and normal temperature and noise levels. Work assignments are diversified and require the ability to interpret, comprehend, and apply complex materials, data, and instructions, as well as prepare, provide, and convey information. Some physical effort is required. While work is primarily sedentary, it does involve walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs. (e.g., paper, books, files, and small parts). Moderate dexterity is required, including regular use of calculators, keyboards, hand tools, and eye-hand coordination.

Benefits

• Broad selection of medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments
• Team member tuition assistance programs
• Paid vacation time and paid holidays annually
• Additional benefits to enhance health, wellness, and ongoing personal and professional development