Print Production Assistant

About the role

ARC is seeking a Part-time Print Production Assistant in Tulsa, OK to help provide excellent service for our customers. The Print Production Assistant will receive orders and process color print work utilizing various equipment to finish jobs to exact customer standards.

Responsibilities

• Fill in job details such as sizes, quantities, job names, or purchase orders on work orders prior to starting the job.
• Oversee color production, job preparation, submission, and workflow tasks for assigned equipment.
• Operate scanning, bindery & finishing, reproduction, and duplication equipment.
• Operate large and small document printers, copiers, and bindery equipment to complete customer orders.
• Receive, process, comprehend, and follow orders for color print services; prioritize work based on customer needs, workload, and machine capabilities.
• Print proofs for customer sign-off.
• Study production schedules and estimate hour requirements for job completion.
• Inform the Production Manager of any unmet requests.
• Establish or adjust work procedures to meet production schedules.
• Suggest improvements for paper, binding, productivity, and color workflow options.
• Prepare digital files from email, delivery, walk-in, or other methods and download to color digital devices.
• Ensure required resources (media, fonts, graphics, etc.) are available to complete jobs.
• Respond to fault, error, and alert messages; make appropriate job setting choices at workstations and color servers.
• Perform quality control checks and adjust settings to achieve desired image quality.
• Troubleshoot problems during job submission or printing processes.
• Address problematic orders and customer complaints.
• Inspect finished work for sharpness, density of line, position, count, and sizes.
• Perform minor maintenance: cleaning, replenishing consumables, replacing filters and waste containers.
• Use diagnostics to troubleshoot and correct image quality artifacts.
• Provide excellent customer service to maintain current accounts and enhance the company’s image.
• Process, comprehend, and follow detailed written and verbal instructions.
• Gather, organize, and wrap completed work for delivery to customers or next departments.
• Complete billing paperwork.
• Keep work areas stocked with paper and supplies; notify supervisor when supplies need reordering.
• Report mechanical failures for technician repair to the Production Manager or Branch Manager.
• Work overtime when necessary (overtime is a condition of employment).
• Assist in other departments when orders are slow.
• Assist customer service by answering phones, taking orders, and helping customers.
• Prepare packages for shipment via UPS, FedEx, or courier.
• Abide by all company rules and regulations, including those in the Employee Handbook.
• Maintain a courteous and “can-do” attitude with internal and external customers.
• Perform any other tasks or duties directed by the Production or Branch Manager.
• Work additional, non-traditional hours as needed to complete job tasks.

Requirements

• 2+ years’ experience in the graphics field using graphic applications.
• 1-2 years of direct experience in color services, design projects, and printing.
• Thorough knowledge of materials and equipment in color printing, duplicating, binding, and finishing.
• Proficiency in Adobe Creative Suite and Microsoft products.
• Self-motivated with the ability to work independently and resourcefully with minimal oversight.
• Demonstrated experience developing strong working relationships with internal and external customers.