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Jobs · Product · Illinois

Print Operations Supervisor

PlanetArt · Woodridge, IL · 3 wk ago
On-siteProduct$22–$28/hrFull-time

About the Company

PlanetArt's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of life events. The company's brands include the popular FreePrints and FreePrints Photobooks apps and the industry-leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress, and ISeeMe! PlanetArt has over 500 team members across multiple offices, primarily in Calabasas, CA; San Diego, CA; Woodridge, IL; Minneapolis, MN; and Pleasanton, CA, with additional team members in company-owned offices in China and Europe.

About the Role

As a member of the PlanetArt team, reporting directly to the Director of Print Operations, the Print Operations Supervisor will optimize workflow, meet print deadlines, provide technical training, and support the safe, efficient, and continuous operation of multiple professional printing technologies. This is a hands-on position requiring the ability to adjust print schedules dynamically and troubleshoot or repair equipment issues.

Responsibilities

  • Assist the Director of Print Operations with managing production, quality, personnel, and departmental issues.
  • Work with the Director to plan production capacity and staffing levels; schedule personnel and resources to efficiently execute the production plan.
  • Develop a functional cross-trained team for the departments under your supervision.
  • Ensure departmental goals in Safety, Quality, Cost, Inventory accuracy, and people development are met.
  • Analyze workflow and recommend improvements to maximize operational efficiency.
  • Multitask between multiple wide-format printer platforms.
  • Think critically and solve mechanical or software problems with malfunctioning equipment.
  • Operate and troubleshoot printing equipment, with remote assistance from the manufacturer or service manager if needed.
  • Perform daily cleaning and maintenance of equipment and adhere to scheduled maintenance routines.
  • Work closely with department managers to ensure appropriate equipment settings are established and maintained.
  • Develop technical training materials, including manuals, quick reference guides, and visual aids to support day-to-day operations.
  • Train department operators on equipment use, maintenance, and care.
  • Work with print technicians and department managers to ensure production equipment is running properly.
  • Support first-level triage for print operator questions or concerns related to equipment.
  • Maintain a safe and clean work environment by keeping the work area neat and complying with safety procedures, rules, and regulations.
  • Perform ongoing visual inspection of final production prints to maintain quality assurance.
  • Troubleshoot print quality issues identified by production or customer service.
  • Perform other duties as assigned.

Requirements

  • High school or vocational/technical school diploma or certificate.
  • Minimum of 3-5 years of hands-on wide-format print production experience, with at least 1-3 years in a leadership or shift supervisor role.
  • Serves as the sole point of accountability for all machine maintenance, repairs, and preventative upkeep; coordinates activities with external service vendors as required.
  • Experience running dye sublimation, solvent, latex, and DTF print jobs.
  • 3 years of Adobe Creative experience is preferred.
  • Understanding of print head technology.
  • Thorough understanding of large-format substrates, printing processes, and materials.
  • Knowledge of Photoshop and Illustrator (additional Adobe Creative Cloud experience is a plus) and RIP software.
  • Ability to manage time and workflow efficiently and be an exceptional communicator.
  • Ability to work with a variety of internal departments including IT, Quality Control, Human Resources, Merchandising, and Marketing.
  • Demonstrates strong leadership to build and maintain an effective team.
  • Ability to distinguish colors and inspect materials.
  • Excellent written and oral communication skills.
  • Extreme attention to detail.
  • Ability to manage multiple projects and multitask quickly and effectively.
  • Must genuinely enjoy organizing, planning, and thinking quickly in a fast-paced, demanding environment.
  • Thorough knowledge of Microsoft Office.
  • Ability to work weekends, holidays, extended hours, and 2nd shift as needed.
  • Bilingual (Spanish/English) preferred but not required.

Working Conditions

  • Work is performed in a warehouse environment with exposure to heavy machinery, dust, and noise.
  • Position requires frequent and sustained walking and/or standing for prolonged periods of time.
  • Position requires regular lifting of up to 60 pounds and repetitive activities including pulling, pushing, grabbing, and hand motions.

Pay

The compensation range for this position is $22 - $28 hourly rate.

Benefits

  • Health, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) with matching
  • Pet Insurance
  • Mental Health Benefits
  • Comprehensive Time Off Program, including Vacation, Sick Days, Paid Holidays, and Floating Holidays
  • Employee Product Discounts

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