Print IT Field Technician

Why GFI? GFI Digital is an industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long-term careers. If you’re looking for a company that truly cares about its people and its customers, GFI Digital is for you! Job Summary The Print IT Field Support IT Technician position is responsible for the installation, support, and repair of a variety of printing, scanning and other network connectivity issues as it relates to GFI’s MFPs and related software. This is a highly technical position which requires extensive knowledge of computers, networks and software gained from classroom and on-the-job training. This position requires a positive attitude and contribution from all team members. Job Responsibilities Technical Expertise Perform a full range of configuration and connection of MFPs to customer’s networks and systems. This includes installation and configuration of print drivers and other software on customer’s computer systems, as well as customer trainingTroubleshoot connectivity, printing, scanning problems as well as computer and network problems as necessary (as they relate to GFI equipment)Understand printing from a large variety of software as well as configuration and use of print driverUpdate firmware on a large variety of equipmentMaintain and manage a territory and all calls & installs in that territoryResponsible for the maintenance and protection of company propertyCompletes all required administrative tasks (paperwork) in an accurate and timely manner Classroom Training Must complete all assigned computer based online trainingUnder the supervision of Field Support IT Manager or Service Manager, follow company training programs, policies, and guidelinesDemonstrate appropriate technical skills for the installation, support of connected equipment and related softwareTroubleshooting of customer’s connectivity issues and customer trainingAttend scheduled training/instruction when necessary to acquire/increase working knowledge of connectivity, networking, software applications, color calibration and color management techniques On-the-Job Training Receive direction and perform assignments relative to the installation and configuration of office equipment that may be new and unfamiliarResearch problem on vendor’s websites and other online resourcesInstalls firmware updates, configuration of drivers and machine settings related to printing, scanning, and document server functions Customer Service Ensure the highest level of customer satisfaction with both our products and servicesUnderstands and utilizes problem escalation proceduresMaintain productive and professional relationships with all GFI employees, customers, and vendors Soft Skills Precise attention to detail, high level of organizationExcellent communication and interpersonal skillsHighly self-motivated and directedProven analytical and problem solving abilitiesSolutions focusedAbility to multi-task and organize and prioritize deadlines accordinglyAble to meet deadlines and follow clear instructionsExhibit professional appearance and demeanor at all times Qualifications Customer Service ExperienceValid Driver’s License Preferred A+ or Network+ Certification Benefits & Perks We believe in taking care of our team both professionally and personally. That’s why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance. Financial & Retirement 401(k) with company match to help you plan for the futureReferral bonus program. Get rewarded for bringing great people to the team. Health & Wellness Medical, Dental, and Vision InsuranceHealth Savings Account (HSA)Flexible Spending Account (FSA)Company provided Life Insurance, STD, LTD and AD&DEmployee Assistance Program (EAP) for confidential counseling and support servicesPaid Time Off starting on your hire dateSick Time OffEmployee Discount Program for added savings