Print IT Field Technician

About the role

GFI Digital is an industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we’re committed to creating an environment where employees can grow, learn, and build long-term careers.

Responsibilities

• Install, support, and repair printing, scanning, and network connectivity issues related to GFI’s MFPs and related software
• Perform configuration and connection of MFPs to customer networks and systems, including installation and configuration of print drivers and other software on customer computer systems
• Provide customer training on equipment and software
• Troubleshoot connectivity, printing, scanning, computer, and network problems as they relate to GFI equipment
• Understand printing from a variety of software and configuration/use of print drivers
• Update firmware on a variety of equipment
• Maintain and manage a territory, including all calls and installs
• Responsible for the maintenance and protection of company property
• Complete all required administrative tasks (paperwork) accurately and in a timely manner
• Complete assigned computer-based online training
• Follow company training programs, policies, and guidelines under the supervision of the Field Support IT Manager or Service Manager
• Demonstrate appropriate technical skills for installation, support of connected equipment, and related software
• Troubleshoot customer connectivity issues and provide customer training
• Attend scheduled training/instruction to acquire or increase working knowledge of connectivity, networking, software applications, color calibration, and color management techniques
• Receive direction and perform assignments related to the installation and configuration of office equipment that may be new and unfamiliar
• Research problems on vendor websites and other online resources
• Install firmware updates and configure drivers and machine settings related to printing, scanning, and document server functions
• Ensure the highest level of customer satisfaction with products and services
• Understand and utilize problem escalation procedures
• Maintain productive and professional relationships with all GFI employees, customers, and vendors

Soft Skills

• Precise attention to detail and high level of organization
• Excellent communication and interpersonal skills
• Highly self-motivated and directed
• Proven analytical and problem-solving abilities
• Solutions-focused
• Ability to multi-task, organize, and prioritize deadlines accordingly
• Ability to meet deadlines and follow clear instructions
• Exhibit professional appearance and demeanor at all times

Qualifications

• Customer service experience
• Valid driver’s license
• A+ or Network+ Certification preferred

Benefits

• Financial & Retirement: 401(k) with company match
• Financial Incentives: Referral bonus program
• Health & Wellness: Medical, Dental, and Vision Insurance
• Health Accounts: Health Savings Account (HSA), Flexible Spending Account (FSA)
• Insurance: Company-provided Life Insurance, Short-Term Disability (STD), Long-Term Disability (LTD), and Accidental Death & Dismemberment (AD&D)
• Support Services: Employee Assistance Program (EAP) for confidential counseling and support services
• Paid Time Off: Starting on your hire date
• Sick Time Off
• Employee Discount Program