Principle Program Manager

About the role

Located in Austin, TX (P06). The Principal Program Manager is a senior level position in Project Management, responsible for running large complex programs, including contingency planning and issue resolution. This Principal Program Manager will ensure that all programs / projects follow standard procedures and governance used in the management and deployment of programs. You will contribute to and demonstrates a solid understanding of program vision and roadmap; you will maintain awareness of cross product/program synergies and actively communicates opportunities to simplify or better align work across teams, including both internal and external customers.

Responsibilities

• Work with Business Unit leaders to develop project and program resourcing strategies to ensure optimum support for projects and for the day-to-day operational activities
• Demonstrates the most effective execution of projects within the division
• Works with Project/Program Managers to review and monitor project health
• Establish and implement metrics that measure project performance; Determines project health by measuring the variance in scope, schedule, cost and quality from the respective baselines
• Track resource usage and ensures the optimized usage; Ensures accurate status reporting of all projects and programs, and ensures measureable metrics are developed for the program, and that they align to the program objectives
• Works within the defined standards and procedures set out by Jabil and the customer to successfully deliver the projects
• Demonstrates a commitment to customer service. Anticipates, meets and exceeds expectations by solving problems quickly and effectively, making customer issues a priority
• Drives continuous improvement through trend reporting analysis and metrics management
• Works closely with communications, stakeholders , and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business
• Complies with and follows all procedures within the company security policy
• Maintains grade and quality of milestones and deliverables within defined and agreed upon program requirements
• Implements engagement model with key stakeholders to manage expectations, drive decision making, resolve issues, and course correction (as necessary) to meet program goals
• Solicits ongoing feedback from Business Units, peers and customers
• May oversee the direction of multiple programs managed directly by Project managers, across domains and up to 2-3 agile Scrum teams
• Works with Product/Application Owners to secure and align cross-functional, cross-domain delivery teams to deliver programs
• Manages dependencies across programs within the portfolio and with other portfolios
• Manages stakeholder communication regarding release plans and release deliveries for the portfolio
• Ensures regular, active communication globally with adjacent portfolios and external stakeholders
• Manages stakeholder communication regarding Release Plans and Release deliveries. Ensures regular, active communication with adjacent programs and external stakeholders globally
• Identifies program impediments and guides proper escalation to individuals/groups as needed
• Responsible for program planning and scheduling, including the timing and resources required to deliver upon key milestones / deliverables and the implications from key interdependencies
• Conducts project assessments to evaluate overall program performance and risks
• May perform other duties and responsibilities as assigned

Requirements

• Bachelor’s Degree is required
• 15+ years’ experience in Program/ Project Management is required
• Strong implementation skills to ensure programs and policies support business objectives and initiatives is a must
• Prior experience in customer interface is required
• Strong operational and financial knowledge required