Principal, UX Designer

About the role

Lead the development and execution of user experience strategies by conducting comprehensive research, user interviews, and usability testing to enhance interaction design. Collaborate with cross-functional teams and stakeholders to align design solutions with business objectives and customer needs. Drive innovation through prototyping, visual design, and iterative testing while maintaining high standards of quality and consistency. Mentor team members and ensure adherence to best practices, contributing to the continuous improvement of user-centered design processes.

About the team

Our team within Walmart Marketplace is committed to empowering third-party sellers by designing seamless, end-to-end experiences. We simplify complex workflows and create intuitive tools that support sellers from onboarding through fulfillment and performance insights. By enhancing the seller journey, we enable business growth and expand product selection for customers. Collaborating across functions, we apply user-centered design principles, prototyping, and usability testing to deliver impactful solutions. Our work drives a dynamic marketplace that benefits sellers and customers alike, fostering continuous improvement and innovation in the online retail environment.

Immigration sponsorship support is NOT available for this role.

Responsibilities

• Lead user experience strategy by conducting user interviews, surveys, and site visits to gather insights and identify enhancement opportunities.
• Develop detailed user journey maps, storyboards, and interaction designs to improve product usability and engagement.
• Collaborate cross-functionally with stakeholders to align UX solutions with business goals and customer needs.
• Design and prototype scalable UI/UX systems, ensuring consistency with design principles and native platform guidelines.
• Plan and execute usability testing, analyze results, and iterate designs to optimize user satisfaction and performance.
• Mentor and guide team members, fostering continuous learning and adherence to best practices.

Requirements

• Design craft — Demonstrates exceptional interaction and visual design, with a high bar for quality, clarity, and usability.
• Product & strategic thinking — Connects customer needs, business goals, and product strategy; solves the right problems rather than just executing requirements.
• Complexity & systems thinking — Makes ambiguous, complex problems understandable and creates solutions that work across journeys, products, and systems.
• Leadership & influence — Shapes direction beyond their own work, influences cross-functional partners, raises the quality of others, and drives alignment without relying on authority.
• Extensive expertise in user experience strategies, including user interviews, journey mapping, and contextual inquiries to enhance interaction design.
• Proven ability to conduct and synthesize qualitative and quantitative research, driving actionable insights and continuous improvement.
• Strong skills in prototyping, usability testing, and developing scalable UI/UX design systems aligned with native mobile conventions.
• Experience managing cross-functional partnerships and stakeholder engagement to align design solutions with business goals.
• Exceptional communication skills to influence teams and present complex information clearly and concisely.
• Commitment to driving customer-centric solutions through process optimization and data-informed decision-making.

Qualifications

Minimum Qualifications:

• Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
• Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

Preferred Qualifications:

• Design certification (e.g., IDEOU - Foundations in Design Thinking Certificate).
• Experience driving product development in a user experience area.
• Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
• Related industry experience (e.g., retail, supply chain, eCommerce, healthcare).
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and experience supporting an inclusive culture.
• Masters: Architecture, Artificial Intelligence, Business, Cognitive Science, or Computer Science.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We’re people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions, and reimagine the future of retail.

Benefits

• Competitive pay with incentive awards for performance.
• 401(k) match and stock purchase plan.
• Paid maternity and parental leave, PTO, multiple health plans, and flexible working hours.
• Short-term and long-term disability coverage.
• Company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Paid time off for vacation, sick leave, holidays, bereavement, jury duty, and voting.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates.

Pay

The annual salary range for this position is $110,000 - $220,000. Additional compensation includes annual or quarterly performance bonuses and stock for certain positions.

Schedule

We are making a permanent transition to virtual work for most of our team. In-person collaboration will occur at a regular cadence and with purpose.