Principal Technical Success Manager

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

• Engage with prospects and customers at a data, technical and potentially clinical level to understand and define customer value proposition based on MCP capabilities.
• Work with prospects on scoping engagements.
• Define and maintain TSM standards (onboarding blueprint, milestone definitions, data capabilities, documentation standards) and audit adherence.
• Work with prospects to define data needs including initial analysis of MCP data assets.
• Own the TSM capability roadmap with data services and product leaders; publish/maintain artifacts on order to serve customers canonical cohort-building patterns and schema primers.
• Represent market in technical design for horizontal enablers (shared notebooks, data dictionaries, governance FAQs, imaging de-identification workflows).
• Represent MCP in platform governance and responsible AI forums; align practices with qualification/validation frameworks.
• Set program-level time-to-value targets (e.g., TTDA, first cohort) and publish quarterly results with improvement plans.
• Drive conversion-ready outputs and handoffs to downstream Mayo Clinic Platform offerings.
• Pilot/evaluate new modalities or tooling and institutionalize learnings through updated playbooks and training.
• Coach Senior/TSMs; run technical reviews for high-risk engagements; champion measurable outcomes and maintainable artifacts.

Qualifications

Minimum Education and/or Experience Required:

• Presence and expertise to engage with prospects and technical / data teams.
• 7–10+ years in healthcare role focused in technical, analytics and/or data science/ML roles with demonstrated platform-level improvements.
• Graduate level degree preferred with focus in Public Health, MBA or relevant technical field.
• Ability to shape product direction and governance in data-intensive programs; exceptional executive communication.
• Evidence of enterprise-scale pattern creation and cross-functional leadership.
• Occasional travel may be required for program events, internal workshops, or partner meetings.

Additional Experience And/or Qualifications:

• Leadership of multimodal AI data programs, and/or Real World Evidence engagements.
• Publications, talks, or internal white papers that influenced practice or policy.
• Proven ability to balance strategic leadership with hands-on execution, driving results while influencing and aligning cross-functional teams toward shared objectives.

Pay

$171,433 - $248,580 / year

Schedule

• Full Time
• Hours/Pay Period: 80
• Schedule Details: Monday - Friday, Business Hours
• 100% Remote
• 10%+ travel