Manager, Technical Success Management

Location: Remote – US-based candidates only, no visa sponsorship available.

Compensation: $143,000 – $205,000 annually.

About the role

This role leads work at the intersection of data, AI-enabled capabilities, and scalable technology delivery. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.

Responsibilities

• Lead and mentor a team to enhance customer satisfaction and retention
• Cultivate relationships with stakeholders to drive customer success
• Communicate the company’s value and address technical challenges
• Collaborate cross-functionally to meet customer needs
• Monitor and analyze KPIs like NPS and product adoption for continuous improvement

Requirements

• 5+ years in customer success or account management, with at least 2 years in leadership roles
• Proven track record in driving customer adoption, retention, and satisfaction
• Experience building executive-level relationships for escalated incidents
• Strong analytical skills for data-driven strategy development
• Active use of AI tools in enhancing workflows and problem-solving

Benefits

• Various health plans
• Time off for vacation and sick leave
• Parental leave options
• Retirement savings plans
• Education reimbursement
• In-office perks and more