Principal Technical Program Manager (Product Operations)

About the role

Design and roll out a program-tracking system across concurrent R&D programs, with clear owners, milestones, and risk visibility
Build a prioritization framework that makes trade-offs explicit whenever new customer-driven scope arrives
Map cross-team dependencies across hardware, ML, and software before they become blockers
Establish a standard escalation and post-mortem rhythm for customer go-lives, with a single named owner for each program
Own the prioritization and roadmap operating cadence across R&DDrive deployment-efficiency and configuration-management improvements with Customer Success

Requirements

Hands-on experience with hardware or hardware-plus-software systems
10 years of combined engineering and technical program leadership experience, with a track record driving complex hardware, robotics, or ML-based programs.
Ideal candidates may have started in engineering and transitioned into program management, so deep program management experience across the entire career is not required
A track record standing up prioritization frameworks that force explicit trade-offs, not just a stack-ranked backlog, ideally at a scaling startup or through an equivalent 0-to-1 effort within a larger company
Experience mapping cross-functional dependencies, supporting capacity planning, and establishing operating cadences from scratch, including status readouts, escalation paths, and post-mortems
Ability to engage deeply with engineering teams, validate estimates, and drive alignment between technical execution and business objectives, with exposure to robotics, drones, computer vision, or edge and embedded hardware
Strong command of tools like Jira or Linear, translating requirements into clear milestones and roadmap plans, with working familiarity with a major cloud platform like AWS or Azure
Nice to Have: Experience with deployment or field-operations programs, including physical installs, supply chain, or hardware procurement
Background in agile or lean process facilitation and change management
PMP certification