Principal Technical Program Manager, Fulfillment - East Coast Remote

About the role

Cimpress businesses and their in-house/third-party vendors (fulfillers) manufacture customized products that help our end-customers make an impression. In fulfilling the demand for such customized products, we are not only faced with the fulfillment problems like any other ecommerce company, but also have the challenge of manufacturing and delivering products unique to each customer’s needs, on time and at the lowest possible cost.

Responsibilities

• Lead and Manage a small, but high-impact team: Directly manage and mentor a small team of program and project managers. You will operate as a "leader of leaders," establishing best practices, ensuring strategic alignment, and elevating the delivery capabilities of your entire team.
• Domain-Level Scope Ownership: Drive the execution strategy for multiple highly complex programs within Fulfillment. You will oversee the translation of executive fulfillment strategies into highly structured, technically sound execution roadmaps.
• Cross-Functional Stakeholder Alignment: Operate at the highest levels of the organization, bridging the gap between Global Fulfillment Executives, Plant Operations, and Core Engineering. You will manage complex, ambiguous stakeholder environments and build consensus on system-wide technical rollouts.
• Drive Clarity in our Domain: Ensure our organization is clear on our current and upcoming investments, latest status, blockers, and what success means.
• Accountability for System-Level Outcomes: You will design feedback loops and governance models to ensure that our technical initiatives drive tangible business outcomes. That means defining success and ensuring accountability to accomplish those goals.

Qualifications

• Experience: 8+ years of Program Management experience, with a proven track record of managing complex systems in fulfillment, supply chain, logistics, or large-scale e-commerce manufacturing environments.
• Comfortable in the “Gray”: Proven ability to navigate highly ambiguous, domain-level initiatives. You are a master at balancing many inputs, factors, and feedback and guiding those around you to find clarity and make great decisions.
• Communication & Influence: Elite written and verbal communication skills. You can distill product strategy, technical architectures, and fulfillment constraints into clear, high-impact business narratives for executive leadership.
• People Leadership: 2+ years of direct people management experience, with a passion for coaching and professional development of program/project managers.
• Balance a Bias for Action with being a guardian of our Product: We are building the next great Fulfillment product to serve a variety of businesses in Cimpress. Most projects we run are through the deployment of our Product. We want to execute quickly on projects, but not in a way that detracts from building a high integrity, quality software system.

Why You'll Love Working Here

• We encourage our engineers to think like owners – to continue to act small as we grow. Every team defines their own roadmaps, and uses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level while still feeling small and nimble.
• We have a Remote-First operating model and culture, with team members in over 15 countries and 30 US states, offering autonomy and the flexibility to work from home.
• Cimpress/Vista is committed to transparent and competitive compensation. In alignment with our compensation philosophy, the target hiring range is based on total cash compensation across our multiple U.S. pay zones. The actual salary offered will depend on factors such as location, education, training, and experience.
• We offer a comprehensive benefits package, including health, wealth and wellness programs, as well as long-term equity incentives, subject to eligibility.

Pay

US Target Hiring Range :$133,000.00 - $225,000.00 Per Year

Schedule

Remote