Principal Technical Program Manager

Responsibilities

• Lead complex, ambiguous investigations into marketplace deviations by analyzing business performance, advertiser behavior, user signals, and system health metrics across the Microsoft Ads ecosystem.
• Perform advanced data analysis across multiple large-scale data sources to connect disparate signals and generate actionable insights.
• Serve as the technical and operational lead for high-severity marketplace issues, driving structure, clarity, and accountability during live-site events.
• Cook up end-to-end mitigation of issues by partnering with engineering, product, data science, finance, and business teams globally.
• Drive continuous improvement of marketplace monitoring, anomaly detection, and investigation frameworks, including identifying gaps in tooling, data coverage, or automation.
• Lead deep root-cause analyses and post-incident reviews, ensuring learnings translate into durable fixes and long-term prevention strategies.
• Influence best practices for incident response, operational rigor, and marketplace health management across teams.
• Participate in an on-call rotation (approximately once every 8–10 weeks), acting as the primary point of contact during critical marketplace incidents.
• Mentor and guide other individual contributors by sharing investigation approaches, technical insights, and operational best practices.

Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 3+ years of experience managing cross-functional and/or cross-team projects.

Preferred Qualifications

• Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 7+ years of experience in technical program management, engineering, data analysis, data science, or product development.
• 5+ years of experience leading cross-functional and/or cross-team initiatives involving complex systems and multiple stakeholders.
• 5+ years working in web analytics, big data, or data science, preferably within advertising platforms or experimentation-driven environments.
• 3+ years of experience with programming languages such as C, C#, C++, ASP.NET, or JavaScript, sufficient to reason about system behavior and data flows.
• 5+ years of experience querying large datasets using SQL.
• 5+ years of experience using analytics tools such as Python, R, Excel, Tableau, SAS, or similar technologies.
• Solid understanding of distributed systems and complex platforms, with a demonstrated service and business operations mindset.
• Excellent written and verbal communication skills, with the ability to drive alignment and action across technical and non-technical audiences.
• Experience working in Advertising Technology (Ad Tech) or other large-scale online marketplace platforms.
• Experience designing or evolving monitoring systems, anomaly detection frameworks, or live-site operational processes.
• Proven ability to communicate complex technical findings and recommendations to senior and executive stakeholders.