Principal Technical Program Manager

About the role

Join Oracle’s cloud infrastructure organization at the forefront of global cloud expansion. As a Program Manager, you will lead the end-to-end delivery of complex cloud build programs in highly regulated, security-sensitive, and isolated environments. This role coordinates large, cross-functional initiatives across planning, design, construction, deployment, validation, security hardening, accreditation readiness, and operational handoff. You will operate in environments where standard delivery processes must be combined with careful issue resolution, customer-specific requirements, and the development of repeatable delivery methods for future programs.

Responsibilities

• Technical Management and Execution
  • Leverage technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
  • Ensure product or service delivery meets third-party, security, export, and accessibility compliance requirements.
  • Drive rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and execute optimal resolution paths.
  • Forecast program demands and resourcing to identify risks and ensure goals are achievable.
  • Lead the development and implementation of evolving processes to meet organizational SLAs.
  • Utilize technical knowledge to identify, track, and manage program dependencies and risks.
  • Support planning by identifying dependencies and risks, and develop delivery standards aligned with Oracle best practices.
  • Identify and quantify opportunities for process automation and advocate for prioritization.
  • Contribute to incident management efforts and identify opportunities to improve processes.
• Program Oversight
  • Align priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.
  • Establish scope and milestones for each program, aligning with broader company strategies and goals.
  • Define key performance indicators (KPIs) and measurement methods for program performance.
  • Build and maintain a clear communication strategy to influence decision-making regarding best practices for Oracle systems.
  • Manage both technical and non-technical programs, including complex, cross-organizational initiatives.
  • Guide program staff while providing technical support and direction to remove barriers, including risks and issues in workflows.
  • Maintain comprehensive program documentation, including status reports, program plans, risks, and issues.
  • Lead regular program status meetings and keep teams and leadership informed.
  • Improve operational efficiency and enhance adherence to SLAs and productivity targets.
  • Ensure ownership and accountability for forecasting program demands, funding, and resourcing.
  • Guide deployment of change management for programs, such as priority, scope, scheduling, or requirement changes.
  • Manage highly complex issues, bottlenecks, and risks, escalating when appropriate.
  • Conduct comprehensive assessments of costs, benefits, and ROI to inform decision-making and risk mitigation.
  • Remove blockers and identify new technical and resource options to efficiently deliver solutions.
• Process Efficiency
  • Lead program improvement by implementing best practices and driving cross-team process optimizations.
  • Organize and develop program objectives and workflows, testing and deploying cross-functional solutions.
  • Collaborate with management to initiate and maintain processes and procedures that guide teams toward their goals.
  • Integrate continuous improvement within programs, driving insights across workstreams to generate operational efficiencies.
  • Develop and standardize data-driven decision-making frameworks.
  • Identify and address gaps to facilitate business-critical improvements to solution availability and reliability.
  • Iterate processes based on feedback and KPIs, analyzing results through retrospectives.
  • Define requirements and configurations for existing and new development tools.
• Collaboration and Program Leadership
  • Facilitate collaboration across multiple teams to align priorities and program goals.
  • Lead medium-scale efforts to optimize processes and enhance team efficiency.
  • Deliver program updates, risks, and opportunities to managers and leadership.
  • Develop relationships with key stakeholders to integrate their perspectives into program planning and execution.
  • Provide technical direction and mentorship to cross-functional teams.
  • Influence and guide change at all levels of the group from initiation through delivery.
  • Ensure program teams and stakeholders are aligned with program goals and motivated.
• Data and Analysis
  • Create and automate reporting, partnering with development teams to improve reports, dashboards, forecasts, and models.
  • Utilize data to solve moderately complex problems impacting program success, including adherence to SLAs.
  • Conduct analysis on data sources to drive data-informed decisions, presenting findings to stakeholders.
• Stakeholder Engagement
  • Act as a liaison between stakeholder teams to drive effective collaboration for customer success.
  • Manage relationships with internal and external stakeholders to align program priorities.
  • Identify and document stakeholder needs and work cross-functionally to implement solutions.
  • Assess risks to customer satisfaction and advocate for improvements or mitigation.
  • Balance team priorities and Oracle commitments to ensure optimal coverage and response to key customer needs.
• Core Responsibilities
  • Manage and coordinate moderately complex tasks, monitoring timelines and deliverables.
  • Delegate, monitor, and prioritize work across multiple projects, providing technical oversight.
  • Collaborate across the organization to align expectations and achieve shared objectives.
  • Identify and address moderately complex issues by analyzing data to propose solutions.
  • Pursue learning opportunities to expand knowledge and skills, staying abreast of industry trends.
  • Coach and mentor junior team members, fostering continuous learning and knowledge sharing.
  • Develop and recommend process improvements to increase efficiency and effectiveness.
  • Contribute to the talent development pipeline by participating in candidate interviews and assessments.

Qualifications

Certain U.S.-based or U.S. customer/client-facing roles may require compliance with applicable requirements, such as immunization, occupational health mandates, and/or drug testing.

Pay

Hiring range in USD: $97,500 - $209,500 per year. May be eligible for bonus and equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability insurance
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off:
  • Flexible Vacation for salaried employees
  • Accrued Vacation for other eligible employees (13 days annually for the first three years, 18 days annually thereafter; prorated for part-time employees working 20-34 hours per week)