Principal Technical Program Manager

Job Responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
• Lead through ambiguity by setting direction, removing impediments, escalating effectively, and balancing speed with risk, controls, and resiliency
• Influence executive decisions and align stakeholders through crisp technical narratives, transparent communication, decision documents, and outcome-based roadmaps
• Reimagine ways of working by simplifying processes, clarifying roles, and scaling governance across programs
• Leverage AI/ML to modernize processes and tools, identify automation opportunities, and deliver measurable improvements with engineering and data partners

Required Qualifications, Capabilities, And Skills

• 10+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Prominent ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Exceptional communication and influence skills, distilling complexity into executive-ready narratives, visuals, dashboards, and data-driven storytelling
• Experience as a change agent, driving adoption, behavioral change, and sustained outcomes
• Success reengineering operating models and ways of working, supported by metrics, experimentation, benefits realization, and outcome tracking
• Experience building executive stakeholder communities and aligning on strategy, trade-offs, and roadmaps

Preferred Qualifications, Capabilities, And Skills

• Experience delivering AI/ML-enabled capabilities from concept to production, including model risk, monitoring, and controls
• Success reengineering operating models and ways of working, supported by metrics, experimentation, benefits realization, and outcome tracking
• Experience building executive stakeholder communities and aligning on strategy, trade-offs, and roadmaps
• Relevant certifications and/or advanced degree in a technical or quantitative field

About Us

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations. As a Principal Technical Program Manager at JPMorganChase within Consumer & Community Bank Technology team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders.

Job Title

Principal Technical Program Manager - Consumer & Community Bank Technology

Company

J.P. Morgan

Location

Remote

Pay

Commensurate with experience

Schedule

TBD