Principal, Technical Product Manager

About the role

This role sits within Customer Zero Enablement, supporting TransUnion’s OneTru platform, and reports to the Senior Director, Technical Product Management. The team plays a critical role in advancing TransUnion’s cloud-native data, identity, and analytics platform that powers solutions across credit risk, fraud, and marketing.

Responsibilities

• Drive measurable business outcomes by reducing operational friction, accelerating onboarding, and increasing adoption across data, analytics, and fulfillment workflows.
• Own the Customer Zero Enablement strategy across multi-persona, multi-tenant operational and analytics journeys in support of platform migration and scale.
• Translate complex workflows, pilots, and real-world platform usage into prioritized product roadmap investments tied to adoption and efficiency metrics.
• Partner with Engineering and Architecture to define secure, cloud-native solutions that balance short-term enablement needs with long-term platform strategy.
• Collaborate with UX to map end-to-end journeys, define Jobs-to-Be-Done, and convert insights into actionable, buildable platform requirements.
• Define success metrics, acceptance criteria, and dependency alignment to ensure consistent, measurable delivery.
• Develop enablement artifacts such as playbooks, SOPs, and onboarding guides to reduce reliance on tribal knowledge and improve time-to-value.

Requirements

• 15+ years of experience in technical product management for enterprise or platform products, which is essential to designing scalable enablement strategies and driving adoption at scale.
• Expert knowledge of data and analytics lifecycles including data onboarding, preparation, batch and interactive execution, and downstream delivery, used to design end-to-end platform workflows.
• Experience designing and enabling multi-persona, multi-tenant platforms, ensuring secure, consistent, and repeatable experiences across internal user groups.
• Demonstrated ability to operate in ambiguous environments while providing structure, stakeholder alignment, and execution rigor across cross-functional teams.
• Cloud platforms such as AWS (Amazon Web Services), Microsoft Azure, or GCP (Google Cloud Platform) used to support cloud-native, scalable architectures.
• Enterprise data platforms, analytics workflows, and operational or fulfillment systems supporting complex internal use cases.
• APIs (Application Programming Interfaces), system integration patterns, access models, and dependency management.
• Ability to translate architectural and technical concepts into clear product requirements, metrics, and delivery plans.

Qualifications

• Experience leading Customer Zero or internal enablement initiatives for platform products.
• Partnership with UX research and design teams to modernize and simplify complex enterprise workflows.
• Experience driving workflow standardization and modernization through platform-driven documentation.
• Strong orientation toward measurable outcomes such as adoption, usability, cycle time reduction, and operational efficiency.

Skills

• Experience with cloud platforms such as AWS, Microsoft Azure, or GCP.
• Knowledge of data and analytics lifecycles, including data onboarding, preparation, batch and interactive execution, and downstream delivery.
• Experience with enterprise data platforms, analytics workflows, and operational or fulfillment systems.
• Experience with APIs, system integration patterns, access models, and dependency management.
• Ability to translate architectural and technical concepts into clear product requirements, metrics, and delivery plans.

Benefits

• Healthcare benefits including medical, dental, and vision coverage.
• Spousal, domestic partner, and other eligible dependent coverage.
• Tax-advantaged HSA and FSA accounts.
• Life and AD&D insurance.
• Short and long-term disability insurance.
• Legal plan, pet insurance, and travel accident coverage.
• Dependent Care FSA, Care@Work membership, and up to 12 weeks of paid parental leave.
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Financial wellness resources, career coaching, and optional long-term care insurance.
• Paid volunteer time off and corporate volunteer events.

Pay

The U.S. base salary range for this position is $168,750.00 - $281,250 annually.