Principal Product Manager, Technical

About the role

We are seeking a Senior Product Manager to lead our onboarding and safety initiatives, making account management a strategic tool for platform growth while maintaining user safety and trust. You'll work at the intersection of user experience, regulatory compliance, and community health to protect our most vulnerable users while enabling seamless platform access for millions of creators and viewers worldwide.

Responsibilities

• Own and develop account-related features that drive both growth and user safety across all user segments
• Design and implement complex user flows for age assurance, parental controls, and passwordless authentication experiences
• Ensure compliance with global safety and health regulations including COPPA, GDPR-Age, UK Age Appropriate Design Code, and emerging legislation
• Lead strategy for age verification and minor protection features, setting the standard for how Twitch protects young users
• Balance user friction with necessary data collection to optimize for both safety outcomes and platform growth
• Drive platform health through strategic account management decisions that impact millions of users
• Partner closely with community product, design, engineering, legal, policy, trust & safety, and data teams to deliver comprehensive solutions
• Translate complex regulatory requirements into actionable product requirements and elegant user experiences

Requirements

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management
• Experience communicating effectively with senior leadership
• 8+ years of product management experience, with at least 4 years focusing on trust & safety, community health, or user protection products at consumer platforms
• Proven track record developing authentication systems, content moderation tools, user protection features, and/or community health products at scale
• Deep understanding of online safety regulations and compliance requirements across multiple jurisdictions
• Demonstrated ability to balance competing priorities: platform growth, user trust, safety needs, and regulatory compliance
• Experience managing complex multi-stakeholder initiatives involving policy, legal, trust & safety experts, and community health teams
• Strong understanding of nuanced user behavior, community standards, and varying safety needs across different user segments and age groups

Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management
• Experience communicating effectively with senior leadership
• 8+ years of product management experience, with at least 4 years focusing on trust & safety, community health, or user protection products at consumer platforms
• Proven track record developing authentication systems, content moderation tools, user protection features, and/or community health products at scale
• Deep understanding of online safety regulations and compliance requirements across multiple jurisdictions
• Demonstrated ability to balance competing priorities: platform growth, user trust, safety needs, and regulatory compliance
• Experience managing complex multi-stakeholder initiatives involving policy, legal, trust & safety experts, and community health teams
• Strong understanding of nuanced user behavior, community standards, and varying safety needs across different user segments and age groups

Benefits

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount