Principal Technical Consultant, Platform - Federal TS/SCI/FSP Clearance

About the role

The Principal Technical Consultant, Expert Services is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

Responsibilities

• Creation and delivery of platform solutions that take into account long-term technical architecture, process design, and ServiceNow technical standards
• Support the engagement efforts related to platform-wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
• Advising customers in their efforts to leverage ServiceNow Platform capabilities to improve their existing processes
• Leading customer design workshops across multiple ServiceNow platform products and capabilities
• Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Drafting more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Guiding and providing ad-hoc oversight/training for the customer's future system administrators throughout the engagement
• Leading technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources' development
• Developing required integration components (SSO, LDAP, etc.) with multiple systems
• Preparing all customer-facing deliverables focused on the technology and responsible for the quality of configured/developed solution
• Juggling multiple and complex projects/initiatives
• Promoting continuous improvement practices for delivery/engagement materials
• Supporting specific sales activities when required
• Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Qualifications

• Active TS/SCI Clearance with Full Scope Polygraph (FSP)
• 5 years of experience working in US federal agencies and environment with ServiceNow Government Community Cloud (GCC)
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• ServiceNow security experience including Vault, Edge Encryption, and Data Privacy
• ServiceNow Domain Separation
• At least 8 years of hands-on configuration/development experience for complex, highly-capable technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Experience with data management, database design, and database concepts
• Experience working with self-hosted installations of the ServiceNow platform
• Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD)
• Proven team player and team builder

Benefits

For positions in this location, we offer a base pay of $165,500 - $255,580 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.