Principal Technical Business Analyst and Client Product Owner

About the Role

Toshiba Global Commerce Solutions is seeking a high-level Principal Technical Business Analyst and Client Product Owner to lead complex, enterprise-scale retail technology engagements. This role partners closely with clients, product, and engineering teams to translate business objectives into high-quality, scalable solutions. As a trusted advisor, you will guide requirements definition, backlog prioritization, scope management, and delivery execution while advocating for core product capabilities. The position provides leadership across projects, mentors other Business Analysts, and drives best practices within the organization, leveraging deep expertise in retail operations and Point of Sale systems.

Responsibilities

• Lead large, complex customer engagements, ensuring that business requirements are clear and achievable.
• Monitor project progress and address any issues that arise, working to ensure that the project delivers value to both the client and Toshiba.
• Analyze client business requirements to determine the best approach to meeting the client's needs (e.g., existing functionality, new feature).
• Advocate for product as appropriate for the given project and guide customers in their decision making.
• Conduct interviews, surveys, and workshops with clients to gather an understanding of the what and why behind their business needs.
• Define and document project scope using artifacts received from sales and the client, information gathered in workshops, and knowledge of core product.
• Advocate for the use of core product functionality to solve business needs and reduce project scope.
• Analyze and document highly complex requirements, translating client requirements into product requirements, including unhappy path and edge cases, and discerning the impact of changes to other areas of the system.
• Create and maintain requirements documentation that clearly and accurately conveys what is changing and why, with both client and product perspectives.
• Oversee and review work performed by Business Analysts on their project(s), ensuring documented requirements are fit for both the client and product.
• Learn Toshiba systems and become a system Subject Matter Expert (SME) with extensive retail knowledge.
• Manage a client's backlog as a lead project Business Analyst, understanding gaps, priorities, and milestones for feature delivery.
• Build strong relationships and act as a trusted advisor to the client and project team.
• Research client questions regarding functionality using test systems, documentation, or by reaching out to SMEs.
• Support the development team during the build phase.
• Review and approve test cases and scenarios, and assist with testing execution to ensure solutions meet business requirements.
• Manage scope by identifying and addressing scope changes, and facilitate scope conversations with the client.
• Lead major process improvements for the Business Analyst team by defining best practices, leading special projects, and mentoring other Business Analysts.
• Aid in change management of new processes and procedures within the Business Analyst or Professional Services Organization.
• Up to 25% travel may be required.

Requirements

• 12+ years of experience as a Technical Business Analyst supporting enterprise-scale solutions.
• 10+ years of experience in the retail industry.
• Extensive experience partnering with software development teams in complex, multi-phase delivery environments.
• Proven expertise in Agile development methodologies.
• Exceptional analytical, problem-solving, and critical-thinking capabilities.
• Outstanding written and verbal communication skills, including executive-level stakeholder engagement.
• Strong leadership, mentorship, and team collaboration skills.
• Demonstrated experience creating high-quality product and requirements documentation.
• Self-directed with a strong sense of ownership and accountability.
• Deep domain expertise in Retail Point of Sale (POS) systems.
• Fluent in spoken and written English.
• Proven ability to lead teams and influence outcomes without direct authority.

About the Company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to major brands. Examples of our in-store solutions include self-checkout at Lowe's Foods, fuel rewards at Kroger, and payment systems at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, and Costco. As the world's installed market share leader, we are driving the future of retail with our 'Together Commerce' vision of a seamless, participatory shopping experience.

Benefits

• Group health coverage (medical, dental, & vision).
• Employee Assistance Programs.
• Pre-tax spending accounts.
• 401(k) plan (with company match).
• Company-provided life insurance.
• Pet Insurance.
• Employee discounts.
• Generous paid holiday schedule, paid vacation, and sick/personal days.