Principal, Strategic Initiatives, AI Transformation

About the role

We are seeking a highly motivated Principal, Strategic Initiatives to lead the enterprise transition from traditional operational workflows to AI-enabled and agentic operating models, ensuring technology, processes, governance, workforce capabilities, and performance measures evolve in a coordinated and sustainable manner. The successful candidate will possess deep expertise in large-scale technology-driven transformation, organizational change management, and program leadership, with a demonstrated ability to navigate ambiguity, align diverse stakeholders, and drive sustainable adoption of new ways of working.

Responsibilities

Transformation Leadership & Program Delivery

• Lead enterprise-scale AI transformation initiatives from strategy through deployment and adoption, managing program governance, risks, dependencies, and execution across multiple workstreams.
• Partner with clinical, operations, product, engineering, and data science teams to reimagine end-to-end business processes and define future-state human-AI operating models, including roles, decision ownership, and oversight mechanisms.
• Identify, prioritize, and sequence AI transformation opportunities based on business value, operational impact, technical feasibility, and organizational readiness.
• Drive alignment across business and technical stakeholders to ensure AI-enabled solutions deliver scalable operational outcomes, measurable business value, and sustainable adoption.
• Establish and monitor KPIs and value realization metrics, including operational performance, quality, adoption, financial impact, and stakeholder satisfaction; provide executive reporting on progress, risks, decisions, and outcomes.

Organizational Change Management

• Develop and execute comprehensive change management strategies that accelerate and sustain adoption of AI-enabled workflows across all levels of the organization.
• Assess workforce impacts and define role evolution, skills development, training, and organizational readiness strategies required to support AI-enabled operations.
• Lead stakeholder engagement, communications, training, and leadership alignment efforts to build organizational readiness and drive sustainable adoption of AI-enabled operations.

Governance, Risk, and Responsible AI

• Lead the integration and execution of responsible AI, clinical safety, compliance, privacy, security, and operational governance frameworks into AI transformation programs.
• Ensure adherence to contractual, regulatory, and organizational requirements, including permissions, reporting, monitoring, and stakeholder communications.
• Identify and mitigate transformation risks related to AI adoption, operational readiness, clinical safety, regulatory compliance, and organizational change.

Required Qualifications

• Bachelor’s degree in Business, Technology, Healthcare Administration, or related field.
• 7–10+ years of program management, change management, transformation leadership, consulting, or operational leadership experience.
• 5+ years leading large cross-functional technology, transformation, or AI-enabled programs.
• Demonstrated success leading highly complex cross-functional initiatives and aligning business, operational, and technology stakeholders toward shared outcomes.
• Demonstrated ability to influence senior executives and drive alignment across competing stakeholder groups.
• Exceptional communication, presentation, and stakeholder management skills.
• Experience developing and monitoring KPIs and value realization metrics to track performance, adoption, risks, trends, and business outcomes.

Preferred Qualifications

• Master’s degree in Business, Technology, Healthcare Administration, or related field.
• Change management certification (Prosci, CCMP, or equivalent).
• Program management certification (PMP, PgMP, Agile, SAFe, or equivalent).
• Experience implementing generative AI, machine learning, automation, or intelligent workflow solutions.
• Healthcare, payer, provider, utilization management, or regulated industry experience preferred.

Benefits

• Opportunity to drive impactful AI initiatives in a rapidly evolving industry.
• Collaborative environment with cross-functional teams, including data science, product, engineering, and operations.
• Competitive compensation, benefits, and opportunities for professional growth.

If you are passionate about the application of AI in healthcare and want to play a pivotal role in shaping AI-driven transformation, we’d love to hear from you!