Principal Software Delivery Project/Program Manager

Key Responsibilities

• Lead transformation initiatives supporting migration from traditional AI architectures to an Agentic AI platform.
• Partner across Product, Engineering, Operations, Data Science, and vendor teams to define and execute transformation roadmaps.
• Establish scalable governance, delivery, measurement, and operationalization frameworks for Agentic AI capabilities.
• Drive adoption of new tools, processes, and operating models required to realize Agentic AI value.
• Identify opportunities to automate workflows, improve customer outcomes, reduce operational costs, and create business value through AI agents.
• Guide organizations through ambiguity as platforms, processes, and operating models evolve.
• Own end-to-end delivery of complex software initiatives from intake through deployment and optimization.
• Lead roadmap planning, dependency management, backlog prioritization, and release execution.
• Drive achievement of strategic business objectives through disciplined program management.
• Manage cross-functional delivery teams and vendor partnerships.

Data Analytics & Benefits Realization

• Define KPI frameworks and benefit measurement methodologies.
• Analyze operational, customer, and business performance data to inform decisions.
• Translate complex analytics into actionable executive recommendations.

Stakeholder & Executive Leadership

• Create executive communications, governance materials, and transformation narratives.
• Build alignment across competing priorities and organizational boundaries.

Change Management & Organizational Readiness

• Develop adoption strategies for new AI capabilities and operating models.
• Lead organizational readiness and transformation activities.
• Champion a culture of innovation, experimentation, and continuous improvement.