Principal Software Asset Administrator (SAM)

About the role

Mission Technology Solutions is a leader in defense, intelligence, and space innovation technology. KBR combines mission expertise with advanced digital technologies to solve complex challenges globally. As a trusted national security partner, KBR delivers innovative solutions across digital engineering, rapid prototyping, mission operations, data analytics, AI, and secure logistics.

Responsibilities

• Own and manage the end-to-end lifecycle of software assets, including request intake, procurement coordination, deployment, utilization tracking, renewal planning, reclamation, and retirement
• Ensure adherence to governed workflows aligned with IT operations, procurement, finance, and cybersecurity requirements
• Drive lifecycle controls across commercial software, SaaS, subscriptions, cloud applications, and trial/freeware usage
• Partner with stakeholders to support demand forecasting, usage validation, optimization, and reuse strategies
• Maintain accurate and audit-ready records of software entitlements and deployments across environments
• Lead, guide, and develop SAM analysts and administrators, setting clear priorities and expectations for operational delivery
• Coach and mentor team members to promote consistent adoption of SAM best practices
• Build team capability through training, development planning, and continuous improvement initiatives
• Foster a culture of accountability, collaboration, and operational excellence
• Serve as the functional owner and subject matter expert for ServiceNow SAM Pro and Contract Management capabilities
• Oversee data quality across software models, entitlements, contracts, discovery data, and configuration items
• Manage and improve SAM processes including reconciliation, normalization, entitlement management, and reporting
• Partner with IT, platform teams, and business stakeholders to enhance automation, integrations, and CMDB alignment
• Establish and enforce data governance practices to ensure audit-ready and accurate asset records
• Ensure compliance with software licensing agreements and internal governance standards
• Support audit readiness activities, including validation of data, evidence collection, and remediation actions
• Identify and mitigate compliance risks and gaps in licensing or usage practices
• Manage true-ups and support license optimization efforts to balance compliance and cost control
• Partner with Procurement and Finance to support vendor quotations, purchase requisitions, and invoice reconciliation
• Ensure alignment between contracts, entitlements, and financial records
• Support internal billing and chargeback processes through accurate data tracking
• Provide insights into renewal planning, consumption trends, and optimization opportunities
• Contribute to financial tracking and forecasting activities related to software spend
• Collaborate cross-functionally with IT, procurement, finance, cybersecurity, and vendors
• Provide expert guidance on licensing models, usage optimization, and governance practices
• Communicate complex SAM concepts and issues in clear business terms
• Support leadership with reporting, insights, and recommendations for decision-making
• Contribute to enterprise initiatives including digital transformation and cloud adoption

Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience)
• Extensive experience in Software Asset Management (SAM), IT Asset Management (ITAM), or software licensing
• Proven experience leading or mentoring SAM analysts or IT asset management professionals in an enterprise environment
• Strong expertise in software asset lifecycle management and licensing models (SaaS, subscription, and perpetual)
• Hands-on experience with SAM tools (e.g., ServiceNow SAM Pro) and data management processes
• Experience managing contracts, entitlements, renewals, compliance positions, and audit support activities
• Knowledge of procurement, invoicing, financial tracking, and ERP systems (e.g., SAP or similar)
• Strong analytical, problem-solving, and data governance skills
• High attention to detail with a focus on accuracy, compliance, and audit readiness
• Excellent communication and stakeholder engagement skills
• Process-driven mindset with a focus on continuous improvement and operational excellence

Preferred Qualifications

• Experience operating within government contracting or other highly regulated environments
• Proven ability to work at both strategic and tactical levels, balancing execution with process maturity initiatives
• Demonstrated success developing talent and building high-performing SAM teams
• Strong commercial acumen to balance compliance, cost optimization, and business needs
• Experience supporting cloud licensing and cost management (e.g., Microsoft 365, Azure, AWS)