Principal, Site Reliability Engineer

Position Summary

The (USA) Principal, Site Reliability Engineer leads the design, development, and implementation of reliability programs for complex site environments. This role ensures system performance, scalability, and disaster recovery through advanced monitoring, root cause analysis, and infrastructure automation.

What you'll do

• Design and develop reliability programs tailored to complex site environments, ensuring alignment with business goals and site safety engineering.
• Lead and facilitate reliability testing and chaos experiments to validate application resiliency and system performance.
• Analyze system architecture and performance to optimize scalability, disaster recovery, and operational efficiency.
• Develop and implement monitoring strategies, establishing metrics and alerts to maintain system availability and reliability.
• Guide root cause analysis efforts to identify and resolve defects, enhancing application stability and preventing incidents.
• Drive infrastructure automation and telemetry integration to support continuous delivery and operational excellence.
• Mentor team members on tools, coding standards, and reliability best practices.

About the team

The CES team delivers exceptional customer service experiences to millions of Walmart customers and agents worldwide. Comprising software engineers, data scientists, and machine learning experts, the team advances GenAI technology within complex enterprise applications. As part of Walmart Global Tech’s Enterprise Business Systems, CES collaborates closely with product, business, and UX teams to drive measurable business outcomes. The team focuses on innovation, reliability, and scalability to support Walmart’s mission of helping customers save money and live better through cutting-edge technology and robust site reliability engineering practices.

Minimum Qualifications

• Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in site reliability engineering, site and system administration, infrastructure management, or related area.
• Option 2: 7 years’ experience in site reliability engineering, site and system administration, infrastructure management, or related area.

Preferred Qualifications

• Experience in site reliability engineering, site and system administration, infrastructure management, or related area.
• Master's degree in site reliability engineering, site and system administration, infrastructure management, or related area and 3 years’ experience in site reliability engineering, site and system administration, infrastructure management, or related area.
• SRE certification (for example, IBM Cloud Site Reliability Engineer).

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.

Additional Information

Primary Location: 2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of America
Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Stock
Drug-Free Workplace Policy: Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.