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Jobs · Education · Minnesota

Principal, S2 Workforce Strategy and Intelligence Lead

Arctic Wolf · Eden Prairie, MN · 4 wk ago
EducationFull-time

About the Role

The Principal Workforce & Productivity Analytics Lead serves as the system of record for workforce productivity, operational efficiency, and value realization across Arctic Wolf's Security Services organization (S2). This role is responsible for establishing a comprehensive workforce intelligence framework that quantifies how work flows through the organization, where effort is being spent, what value is being generated, and how investments in automation, AI, process improvement, and product capabilities translate into measurable business outcomes. The successful candidate will provide executive leadership with a transparent, defensible view of workforce productivity, cost-to-serve, operational efficiency, and return on investment, enabling fact-based decisions on staffing, automation strategy, product priorities, and organizational scale.

Responsibilities

  • Workforce Productivity and Intelligence Measurement:
    • Develop and maintain a comprehensive workforce intelligence model that quantifies:
    • Work entering the organization
    • Work exiting the organization
    • Capacity created through automation and process improvements
    • Capacity consumed by new products, services, customer growth, and operational requirements
    • Productivity trends across teams, functions, shifts, and workflows
  • Create a Defensible Productivity Accounting Framework:
    • Distinguish between gross savings, net savings, capacity creation, capacity redeployment, demand growth, non-value-added work, and operational inefficiencies
  • Savings Realization Management:
    • Establish and maintain a benefits realization framework that tracks every approved productivity initiative from projected benefit through realized outcome
    • Measure and report expected savings, in-flight savings, realized savings, avoided costs, and capacity redeployment
    • Identify and explain gaps between projected and realized outcomes
  • Operational Efficiency Analysis:
    • Identify sources of productivity leakage across the S2 organization
    • Build evidence-based recommendations to improve workforce efficiency
    • Partner with Product Management, Data Science, and Engineering teams to prioritize roadmap investments
    • Create measurable feedback loops to verify released capabilities deliver expected outcomes

Skills

  • Workforce Economics
  • Productivity modeling
  • Cost-to-serve analysis
  • Benefits realization
  • Capacity planning
  • Forecasting Analytics
  • SQL
  • Power BI
  • Tableau
  • Snowflake
  • Python
  • R (preferred)
  • AI Analytics
  • Process mining
  • Task mining
  • ML forecasting
  • Agent performance analytics
  • Human plus AI productivity measurement

Qualifications

  • 8+ years in workforce management analytics, capacity planning, or task-mix and time-in-motion analysis within a 24x7 operational environment
  • Demonstrated experience partnering with Finance and Product organizations
  • Hands-on experience applying AI and machine learning within an analytics practice
  • Advanced SQL and BI/analytics tooling fluency
  • Ability to translate ambiguous leadership questions into defensible data

Preferred Qualifications

  • Background in cybersecurity, MSSP/MDR, or 24x7 technical operations environment
  • Experience standing up a workforce analytics function from scratch
  • Familiarity with SOC and security operations concepts
  • Experience with workforce management or digital-adoption analytics platforms
  • Experience presenting analytics findings to senior or executive leadership

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally.

All wolves receive compelling compensation and benefits packages, including:

  • Equity for all employees
  • Flexible time off and paid volunteer days
  • RRSP and 401k match
  • Training and career development programs
  • Comprehensive private benefits plan
  • Robust Employee Assistance Program (EAP)
  • Fertility support and paid parental leave

The base salary range for this position is $148,000.00 to $222,000.00 USD annually. Actual base pay may vary based on skills, experience, and location.

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