Principal Renewal Account Manager

About the role

Paytronix, an Access company, manages loyalty, guest engagement, and online ordering programs for some of the most recognizable restaurant and convenience brands in North America. As we build out a dedicated renewals function across our Hospitality Americas portfolio, the Principal Renewal Account Manager leads the most complex, highest-value renewal relationships in the business.

You lead C-suite conversations independently, build business cases that withstand CFO scrutiny, negotiate on price and contract structure, and drive renewals to close. You also make the team around you better. As the most senior practitioner on the RAM team, you serve as the primary escalation point and deal coach for Senior RAMs, act as deputy to the Head of Digital CS & Retention, and own the development of the playbooks and processes the team runs on.

Responsibilities

• Lead strategic renewal conversations for high-value customer accounts, working directly with senior stakeholders to agree commercial terms and close contracts.
• Build clear, practical business cases that focus on outcomes like revenue, cost and risk, helping customers make confident decisions.
• Shape negotiation strategies around pricing, contract terms and structure, making sure you protect value while strengthening relationships.
• Support the wider team by acting as an escalation point, coaching colleagues and helping improve how renewals are managed across the business.

Requirements

• 8+ years of demonstrated success in a renewals, account management, or commercial customer success capacity with a strong track record of negotiating and closing complex contracts.
• Exceptional negotiation and objection handling skills — value-based contract conversations at the CXO level, including CFOs and CROs.
• Demonstrated experience carrying deals in the $500K–$2M+ ARR range with multiple decision-makers, not just supporting someone else's relationship.
• Experience using Salesforce to manage pipelines, track renewals and support accurate forecasting.
• An interest in improving processes and creating simple, repeatable ways of working that help teams perform at their best.

Qualifications

• Confidence leading high-value, complex commercial conversations and knowing how to balance strong negotiation with long-term customer relationships.
• Comfortable working at executive level and guiding discussions with clarity and purpose.
• Motivation to improve how things work — not just closing deals, but making them easier and more consistent for everyone.

Skills

• Strong negotiation and objection handling skills.
• Experience managing deals in the $500K–$2M+ ARR range with multiple decision-makers.
• Proficiency in Salesforce for pipeline management and forecasting.
• Interest in process improvement and creating repeatable workflows.

Benefits

On top of a competitive salary, you’ll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from.

Pay

$90k-$105k base salary + 40% variable

Schedule

Flexible working arrangements to encourage collaboration and connection in one of our thriving offices.

Company Culture

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organizations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

We are committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.