Principal Renewal Account Manager

The Principal Renewal Account Manager role is based in the United States and is managed by a partner company. Key responsibilities include owning complex enterprise renewals, guiding executive-level conversations, and driving long-term customer value through negotiation and partnership. The role requires a strong commercial mindset, combining account strategy, contract expertise, and customer relationship leadership.

Accountabilities

• Owning the strategy and execution of the most complex renewal opportunities, ensuring customer retention, revenue growth, and strong commercial outcomes.
• Leading renewal strategies for high-value enterprise accounts, managing complex commercial discussions with senior customer stakeholders.
• Developing and executing negotiation strategies around pricing, contract terms, renewals, and commercial structures while protecting business value.
• Partnering closely with customer success, sales, and internal stakeholders to ensure smooth renewal execution and strong customer relationships.
• Serving as a senior escalation point and advisor for the wider renewals team, helping colleagues navigate complex situations and improve deal execution.
• Coaching and mentoring team members by sharing best practices, improving renewal processes, and contributing to scalable playbooks.
• Supporting forecasting accuracy by maintaining strong pipeline visibility and ensuring renewal risks and opportunities are proactively managed.

Requirements

• An experienced customer success or account management leader with 8+ years of experience in renewals, strategic account management, customer success, or a similar commercial role.
• A proven track record of negotiating and closing complex contracts with enterprise customers.
• Experience managing high-value accounts with significant recurring revenue responsibility and multiple stakeholders involved in purchasing decisions.
• Exceptional negotiation, objection handling, and value-based selling abilities.
• Experience using Salesforce or similar CRM platforms for pipeline management, forecasting, and renewal tracking.
• Strong ownership mindset with the ability to operate independently while collaborating effectively across teams.

Benefits

• Competitive base salary range of $90,000-$105,000, plus 40% variable compensation opportunity.
• Remote and home-based work flexibility across the United States.
• Comprehensive medical, dental, and vision insurance coverage.
• 22 paid vacation days plus 11 company-paid holidays.
• 401(k) plan with a 5% company match.
• Competitive benefits package designed to support employee wellbeing and professional growth.
• Career development opportunities with structured support and progression planning.
• A collaborative, inclusive workplace culture focused on innovation and customer success.
• Opportunity to work with recognized brands and complex enterprise customers in a growing software environment.