Principal Project Manager, Horizontal Operations, Enterprise Learning

Overview

The Enterprise Learning & Development (L&D) team at Capital One is seeking a Principal Project Manager, Horizontal Operations to drive process optimization, well-managed delivery, and project management across various horizontal functions on our team (budget, vendor, and risk management).

What the Ideal Candidate Should Have

• A skilled project manager who maintains meticulous agendas and process documentation, and is adept at managing multiple priorities effectively.
• An effective communicator, showcasing strong written and verbal communication and an ability to influence partners and leadership through formulating analytics and insights that tell a compelling story.
• A solutions-oriented problem solver who anticipates emerging needs and operational vulnerabilities, raising issues and proposing solutions proactively, and a proven ability to bring structure to ambiguity.
• A proactive team player who actively shares best practices, identifies efficiencies and potential issues, and fully participates in team ceremonies.

What Your Day-to-Day Will Look Like

• Partnering with teams across L&D to ensure accurate and efficient action (i.e., monthly, quarterly, annual budget planning, incident management).
• Consulting with partners such as Finance and HR’s Business Risk Office including maintaining clear lines of communication and building out forecasting and proactive mitigation actions.
• Preparing monthly business review (MBR) reporting for learning leadership (e.g., budget spend and forecast updates, headcount and open roles tracking, risk incidents and controls metrics) ensuring data integrity.
• Communicating accurate and relevant financial, risk, and third party vendor information that empowers program manager and learning leader decision making.
• Forecasting future budget needs through balancing business objectives with financial realities.
• Building and delivering ongoing socialization plans to increase awareness of L&D’s budget, risk management, and third party vendor roadmap including owning socializing awareness of upcoming initiatives with the L&D leadership team.
• Serving as a peer leader across the L&D team, ensuring that horizontal operations initiatives are delivered on-time and with high quality.

Qualifications

• Proven ability to navigate across a large organization to drive change and influence on-time deliverables across multiple job families (e.g., Learning Consultants, Program Managers, Risk Management, Finance, Enterprise Supplier Management, and Learning Leaders).
• Showcase an openness to diverse viewpoints and perspectives to drive consensus on solutions that align with the organization’s strategic priorities.
• Ability to work with minimal oversight, delivering high-quality results on-time.
• Detail-and process-oriented, able to manage several projects and initiatives at once with supportive direction and an ability to adapt to change quickly.
• Strong follow-through, attention to detail, and commitment to delivering high-quality work.
• Confident communicator (verbal and written), with a focus on clarity, influence, and data-driven storytelling who can influence and communicate to a range of audiences, including associates, leaders, and partners.

Basic Qualifications

• Bachelor’s Degree or military experience.
• At least 3 years of experience in project, process, program or quality management.
• At least 1 year of experience working in risk management, budget and financial management, or consulting spaces.

Preferred Qualifications

• 1+ years of Finance or Risk Event management experience.
• 3+ years of experience in management of multiple projects concurrently in an autonomous environment.
• 3+ years of operations management, horizontal delivery, or financial analysis experience.
• Business Process Management, or Project Management certification.