Principal Program Manager , Selling Partner Trust

About the role

The Selling Partner Trust and Store Integrity's (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption, such that customers and selling partners across the globe trust us, and have confidence in the integrity of Amazon’s store. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully.

We are seeking a high-judgment Principal Program Manager to lead our Account Health Assurance and Seller Challenge programs, two programs that support sellers in their Account Health remediation paths. This role will be instrumental in shaping how sellers appeal and resolve both violations and account suspensions.

Responsibilities

• Lead the development and implementation of a new seller remediation experience
• Set up a strategy for both programs, manage WBRs and VP-level reviews
• Partner with policy teams to review cases and implement process improvements, driving cross-functional collaboration with legal, policy, and product stakeholders
• Create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes, and measure the impact of these improvements for all sellers
• Keep owners accountable to ETAs
• Analyze seller feedback and metrics to optimize appeal processes
• Manage program strategy and metrics, communicating results to senior leadership
• Support the scaling of the CF program

About The Team

You'll be joining a dynamic, mission-driven team focused on seller success and store integrity. Our team combines deep operational expertise with innovative problem-solving to create fair and transparent processes for sellers. We work closely with senior leadership and collaborate across policy, legal, product, and international teams to drive meaningful change in the seller experience. The team culture emphasizes data-driven decision making, intellectual curiosity, and a bias for action.

Qualifications

Basic Qualifications include:

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications include experience delivering projects within scope, time, budget and quality.

Pay

The base salary range for this position is $137,600.00 - $186,200.00 USD annually, depending on location (USA, AZ, Tempe or USA, WA, Seattle). Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.