Principal Program Manager (Organizational Voice), Intelligent Talent Acquisition

About the role

Can explain what a complex technical organization does in a way that makes engineers proud, executives confident, and the outside world curious.

Responsibilities

• Define and maintain ITA's core narrative: what we do, why it matters, and what makes our approach different
• Build ITA's internal brand across Amazon — partner orgs, leadership, and the broader HR/TA community should understand and value what ITA delivers
• Develop an external presence strategy: publications, speaking opportunities, thought leadership content that positions ITA as an industry leader in talent acquisition technology and science
• Create original content: case studies, mechanism deep-dives, outcome narratives, leadership interviews, and team spotlights that make ITA's work visible and compelling
• Partner with ITA's Director and leadership team to prepare strategic communications for VP-level reviews, org announcements, and cross-functional updates
• Own the narrative framing for business reviews — translate operational data into a story that tells leadership what's happening, what it means, and what to do about it
• Prepare "anticipated questions" and strategic positioning for leadership reviews
• Ensure consistency across all leadership communications — one voice, one story, adapted for each audience
• Own ITA's wiki and institutional knowledge infrastructure — make it findable, current, and useful
• Ensure every team, product, and initiative has a clear, accessible description that a new hire or partner org could understand in 5 minutes
• Build and maintain a communications calendar that aligns with ITA's rhythm of business
• Partner with the Change Management team to ensure every significant change has persona-specific messaging: ICs hear what changes for them, managers hear what they do differently, leaders hear what they inspect
• Translate complex, technical, or science-driven changes into clear language that builds understanding rather than resistance
• Support feedback loop closure with communications that demonstrate ITA listens and responds

Qualifications

• Bachelor's degree, or 7+ years of work experience
• Experience conveying complex technical concepts to both technical and business audiences
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• 5+ years of digital content management, communications, or content strategy experience

Preferred Qualifications

• Experience in talent management, organizational network analysis, and organizational design and development
• Master's degree in communications, marketing, advertising or business