Principal Program Manager, OPTIMA

About the role

We enable Amazon to deliver a delightful shopping experience globally. As a Principal Program Manager, you will lead strategic projects, organize teams, and drive CX quality programs and improvement opportunities across the Shopping organization.

Responsibilities

• Lead key, strategic projects for large, complex workstreams, identifying, assessing, and prioritizing opportunities based on strategic goals, business needs, and customer value
• Organize and structure teams to deliver and execute program milestones
• Consult with key partners to determine program prioritization, while sourcing and coordinating resources
• Proactively monitor progress against goals while anticipating and mitigating risks, creating and owning solutions, and successfully resolving issues
• Act as a subject matter expert by contributing perspective, insights, and knowledge to guide the establishment of new processes and systems

Requirements

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• Experience managing, analyzing, and communicating results to senior leadership
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Qualifications

• PMP certificate (preferred)
• Experience in leading high impact programs in GenAI and Agentic AI space (preferred)

Benefits

Amazon offers a comprehensive benefits package including health insurance, retirement savings, paid time off, parental leave, and more. For more details, visit our benefits page.