Principal Product Owner / Architect

About the Role

This senior individual contributor role unifies product strategy and solution architecture across CenterWell's four core business segments: Pharmacy, Primary Care Organization (PCO), Home Solutions, and Humana Military. You will serve as the connective tissue between business vision and technical execution—owning cross-segment product roadmaps while authoring and governing the architectural blueprints that underpin them. Operating within CenterWell IT – Cross-CenterWell Architecture, you will partner with segment product leaders, engineering teams, EA Activation, security, data, and compliance to deliver integrated, interoperable health solutions across the full care continuum.

Responsibilities

• Define and own a unified cross-segment product roadmap balancing segment-specific priorities against shared platform investments.
• Establish and maintain reference architectures, design patterns, and integration standards applicable across all four CenterWell segments.
• Conduct cross-segment discovery sessions, design workshops, and architecture reviews to surface shared needs and resolve competing priorities.
• Own and prioritize top-level product backlogs for shared platforms, partnering with segment product owners to decompose initiatives into delivery-ready user stories with clear acceptance criteria and non-functional requirements (NFRs).
• Define integration contracts, API standards, and domain boundaries for cross-segment data flows spanning pharmacy, clinical, home health, and military health domains.
• Lead architecture checkpoints and risk reviews for cross-segment initiatives; represent the combined product and architecture perspective in governance forums (ARB, TRB, MOR).
• Translate product vision into architectural runways and delivery-ready specifications for engineering teams across segments.
• Identify and steward opportunities for component and pattern reuse across segments; build the case for platform consolidation where segment convergence creates lasting efficiency.
• Serve as the primary liaison between segment business leaders, engineering leads, EA Activation, security, and the enterprise CIO organization.

Core Responsibilities

• Cross-Segment Product Strategy: Own and evolve a shared platform product roadmap spanning Pharmacy, PCO, Home Solutions, and Humana Military. Balance segment-specific priorities against enterprise platform investments and communicate decisions clearly to executives and delivery teams.
• Solution Architecture Authority: Serve as the architectural decision-maker for cross-segment initiatives. Produce and maintain reference architectures, integration patterns, and design standards. Author architectural decision records (ADRs) capturing context and rationale for reuse.
• Backlog & Delivery Enablement: Own top-level product backlog items for shared platforms. Partner with segment product owners to decompose epics into executable user stories with well-defined acceptance criteria, architectural constraints, and measurable NFRs.
• Governance & Compliance Leadership: Lead architecture and product checkpoints for cross-segment solutions. Ensure designs conform to enterprise security, privacy, and regulatory requirements (HIPAA/PHI, ONC interoperability rules, DoD/TRICARE data standards). Represent the combined product and architecture voice in governance forums (ARB, TRB, MOR).
• Data & Integration Strategy: Define integration contracts, API standards, and domain data boundaries for cross-segment data flows. Ensure observability, data lineage, and end-to-end data protection for shared assets spanning pharmacy, clinical, home health, and military health domains.
• Platform Reuse & Pattern Stewardship: Proactively identify opportunities to reuse components and architectural patterns across segments. Evangelize shared capabilities and build business cases for platform consolidation.
• Stakeholder Alignment: Act as the primary connector between segment business leaders, product owners, engineering leads, EA Activation, security, data, and enterprise CIO teams. Translate complex decisions into narratives for all levels, from PI planning to executive briefings.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or a related field.
• 10+ years of progressive IT experience spanning product management, solution architecture, or a combination of both disciplines.
• 5+ years of solution architecture or senior product ownership experience within healthcare IT; demonstrated delivery in regulated environments (HIPAA/PHI, HITECH). Experience across payer, provider, pharmacy, or government health domains preferred.
• Proven track record owning and prioritizing cross-functional product backlogs and roadmaps across multiple business lines or segments, including managing competing stakeholder demands at the executive level.
• Hands-on architecture experience with Azure services (Azure API Management, Event Hub, Service Bus, Azure Data Factory, AKS, Azure AD/Entra ID); working knowledge of Snowflake or Databricks data platform patterns.
• Deep competency in API design and governance, event-driven architecture, and microservices patterns; experience with FHIR R4 and HL7 interoperability standards in healthcare contexts.
• Demonstrated ability to produce reference architectures, architectural decision records (ADRs), and solution blueprints for multiple engineering delivery teams.
• Experience participating in and translating output from enterprise governance forums (ARB, TRB, MOR or equivalent) into actionable product and architecture direction.
• Proficiency in agile and SAFe delivery models: backlog management, PI planning, iteration ceremonies, and dependency management across agile release trains.
• Executive-level communication skills; able to synthesize complex architectural and product trade-offs into clear, concise recommendations for senior and C-suite audiences.

Generative & Agentic AI

• Demonstrated experience incorporating AI/ML capabilities into product strategy and architectural design, including Generative AI use cases such as clinical document NLP, prior authorization automation, member-facing conversational AI, or care gap identification.
• Working knowledge of LLM integration patterns including RAG, prompt engineering, knowledge management, and fine-tuning; ability to evaluate platform options (Azure OpenAI, Amazon Bedrock, Vertex AI) and make informed build/buy/integrate recommendations.
• Depth in agent orchestration: planning loops, tool/function calling, multi-agent coordination, and human-in-the-loop override workflows—especially for clinically sensitive or compliance-gated outputs.
• Familiarity with MLOps/LLMOps practices: model lifecycle governance, observability, evaluation frameworks, and cost/performance optimization at enterprise scale.
• Understanding of enterprise AI guardrails including responsible AI principles, bias mitigation, policy enforcement, and regulatory considerations specific to healthcare (FDA SaMD guidance, ONC AI framework).

Preferred Qualifications

• Cross-Segment Domain Depth:
  • Experience supporting or architecting solutions for pharmacy benefit management (PBM), medication therapy management, specialty pharmacy, or retail pharmacy platforms, including integration with pharmacy dispensing systems and PBM claims engines.
  • Familiarity with TRICARE and military health benefit administration; experience with DoD/VA interoperability requirements or government health benefit program integrations.
  • Experience with primary care clinical workflows, EMR integrations (Epic, Cerner, or equivalent), value-based care program architecture, or risk-stratified care management platforms.
  • Knowledge of Home Health operational workflows—clinical document management, authorization/eligibility automation, visit scheduling, and Home Health OASIS/PDGM reimbursement data requirements.
  • Demonstrated product or architecture leadership managing strategy across multiple business lines with distinct regulatory, operational, and technical profiles.
• Agentic AI & Platform Skills:
  • Agent orchestration: planning loops, tool/function calling, role assignment, and multi-agent collaboration patterns for production healthcare workflows.
  • Long- and short-term memory management, context window optimization, and retrieval strategies for AI assistants operating across complex, multi-domain knowledge bases.
  • Human-in-the-loop design: override workflows, confidence thresholds, escalation paths, and audit trails for AI outputs in clinically sensitive or compliance-gated contexts.
  • Telemetry and evaluation: distributed tracing, evaluation frameworks (LLM-as-judge, human eval pipelines), A/B testing for AI-assisted features, and latency/cost SLO definition.
  • Reliability patterns for agentic systems: structured retries, graceful fallbacks, circuit breakers, and deterministic handoffs between human and automated decision nodes.
  • FHIR R4 / SMART on FHIR integration patterns; familiarity with ONC interoperability and information-blocking rules as they apply to AI-enabled clinical data access.
  • Tool ecosystem integration: REST/GraphQL API orchestration, MCP server configuration, vector database design (Pinecone, Azure AI Search, pgvector), and feature store patterns for ML-adjacent workloads.
• Enterprise Architecture & Governance:
  • Experience with enterprise identity and access management flows, Azure Active Directory / Entra ID group governance, and privileged access management within large multi-tenant healthcare environments.
  • Familiarity with portfolio governance and activation forums (ARB, TRB, MOR) and the ability to translate governance decisions into architecture-informed delivery runways across multiple agile release trains.
  • Knowledge of data mesh and data product patterns for distributed healthcare data ownership at segment scale, including federated governance and interoperability contracts.

Schedule

Scheduled Weekly Hours: 40

Work at Home Requirements

• Self-provided internet service must meet the following criteria: minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.