Principal Product Marketing Manager, Customer Success and Staircase

About the role

For our client, we are seeking a Principal Product Marketing Manager, Customer Success and Staircase to join the team of a leader in the Consumer Technology space. This role will shape the product marketing direction for customer success solutions and an integrated platform offering within a fast-moving consumer technology environment. You will own positioning, messaging, and launch strategy while helping translate complex capabilities into clear value for enterprise buyers and internal stakeholders. The position will partner closely with product, sales, executive leadership, and go-to-market teams to influence strategy, commercialization, and external narrative. It also offers the opportunity to apply AI tools and modern product marketing practices to improve how the function operates and scales.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Own the product marketing strategy for customer success and the integrated platform offering.
• Develop compelling positioning and messaging for diverse audiences.
• Lead the integration narrative for the offerings.
• Manage end-to-end go-to-market launches with cross-functional collaboration.
• Synthesize insights to inform product strategy and commercialization plans.
• Represent product areas in executive narratives and public engagements.
• Innovate AI-driven processes within the Product Marketing Management function.

Qualifications

• 10+ years of product marketing experience in B2B tech, preferably SaaS.
• Exceptional skills in positioning, writing, and storytelling for complex technologies.
• Deep understanding of enterprise marketing to complex buying committees.
• Hands-on experience with AI tools and a view on AI’s impact on the industry.
• Ability to transition from strategic thinking to detailed execution effectively.

Benefits

• Fully covered medical premiums for employee-only coverage.
• Flexible PTO policy promoting work-life balance.
• 401(k) plan to support retirement savings.
• Access to a $10,000 lifetime fertility stipend.
• Dedicated Recharge Holidays each quarter for relaxation.
• Remote work options available with access to global coworking spaces.

Pay

$180,000 – $210,000 annually