Principal Product Manager - Tech, Viewer Experience, Prime Video Global App Experience

About the role

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.

We're looking for a hands-on leader who is highly analytical, resourceful, customer focused, and team oriented. You'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You'll get to work on projects that are fast-paced, challenging, and varied. You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.

Responsibilities

• Develop a deep understanding of the Prime Video customers and the current viewer experiences. Experience running voice of the customer programs to guide product decisions.
• Develop a thorough understanding of the digital video market segments, and continually assess the competitive landscape and emerging industry trends.
• Partner with key stakeholders to define the product vision, strategy, roadmap and supporting metrics required to deliver and enhance a best in class digital video customer experience.
• Own the development of detailed product requirements documents.
• Work cross-functionally with science, engineering, design, and project management teams to deliver on the product roadmap.
• Drive projects, products, and feature launches with other teams both inside and outside of the Prime Video team including: marketing, content acquisition, legal, finance, customer service, and operations.

About the team

Prime Video's Global App Experience (GAE) organization is responsible for building simple, intuitive, fast, responsive and personalized streaming experience for Prime Video customers WW, for web, mobile and living room devices. Our goal is to make Prime Video a daily destination where customers want to come to watch their favorite content. The Viewer Experience team within GAE is responsible for the in-playback experience, spanning player controls, X-Ray, recaps, in-playback content discovery, and more.

Qualifications

• 4+ years of end to end product delivery experience
• 8+ years of technical product or program management experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience leading engineering discussions around technology decisions and strategy related to a product
• Experience technical product management
• Experience working with and influencing senior level stakeholders
• Experience with AI/ML technologies

Preferred Qualifications

• Experience in project management methodologies, business analysis, or process improvement
• Master's degree in a technical field, or Master of Business Administration
• Experience with machine learning (ML) tools and methods
• Experience reviewing user research and data to build a strategic and user-friendly design
• 5+ years of planning, designing, developing and delivering consumer software experience
• Familiarity with modern GenAI or LLM tools