Principal Product Manager - Tech (PMT), HR Experience Technology
About the role
Own the product strategy for the agentic AI platform and cross-platform shared services that power HR experiences for 1.8 million Amazonians. As a Principal Product Manager - Tech in our HR Experience Tech (HRXT) team, you’ll lead product delivery for the horizontal intelligence layer—Agent Skills (our AI-native no-code automation platform), Employee 360 (the unified employee context layer), and the integration, orchestration, and routing infrastructure that makes every HR interaction smarter, faster, and more consistent across all personas.
Responsibilities
Own the product vision and strategy for Agent Skills—the AI-native no-code automation platform that enables HR professionals to author, govern, version, and deploy agentic workflows in plain language, embedded in HRSC and USC.
Define and scale the PXT skill catalog—building the governed library of reusable HR workflows, establishing quality standards, governance frameworks, and the discovery/sharing mechanisms that compound institutional knowledge across the organization.
Lead Employee 360 (E360) product strategy—expanding from a data retrieval tool to a context-aware agentic platform that integrates 10+ AI workflows, enabling HR professionals to complete complex tasks through natural language with comprehensive employee context.
Own PXT MCP Gateway product direction—the registry/gateway providing Maple-permissioned connections to HR data systems, including tool filtering, auth, matching, and the roadmap for onboarding new data sources that feed both E360 and Agent Skills.
Own Auto Work Assignment (AWA) evolution—building intelligent routing that considers agent skills, workload, case complexity, and organizational context to optimize resolution time and quality across all HR domains.
Define the automated communications framework—AI-backed, template-driven correspondence at case milestones that reduces manual drafting across all personas while maintaining quality and personalization.
Lead the closed-loop experience standard—defining how cross-platform case visibility, handoffs, and task assignment work across USC, HRSC, PXT CMS, and domain boundaries (Payroll, Ops, Corp, Investigations).
Own PXT One product direction—the centralized intake platform for PXT improvement requests, providing voice-of-the-field, leadership visibility into trending themes, and mechanisms to reconcile misaligned priorities.
Drive platform analytics and Insights—delivering cross-persona reporting, operational dashboards, and the metrics infrastructure that measures automation impact, adoption, and quality.
Ensure all cross-platform services are designed as native Service Central capabilities, influencing Phase 3 architecture decisions and ensuring convergence-alignment across every investment.
Qualifications
8+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams
Preferred Qualifications
Experience working directly with Engineers on product enhancements
Experience in project management methodologies, business analysis, or process improvement
Benefits
Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.