Principal Product Manager - Tech (PMT), HR Experience Technology
About the role
The Principal Product Manager - Tech (PMT) in our HR Experience Tech (HRXT) team will own the product strategy for the agentic AI platform and cross-platform shared services that power HR experiences for 1.8 million Amazonians.
Responsibilities
- Own the product vision and strategy for Agent Skills—the AI-native no-code automation platform that enables HR professionals to author, govern, version, and deploy agentic workflows in plain language, embedded in HRSC and USC.
- Define and scale the PXT skill catalog—building the governed library of reusable HR workflows, establishing quality standards, governance frameworks, and the discovery/sharing mechanisms that compound institutional knowledge across the organization.
- Lead Employee 360 (E360) product strategy—expanding from a data retrieval tool to a context-aware agentic platform that integrates 10+ AI workflows, enabling HR professionals to complete complex tasks through natural language with comprehensive employee context.
- Own PXT MCP Gateway product direction—the registry/gateway providing Maple-permissioned connections to HR data systems, including tool filtering, auth, matching, and the roadmap for onboarding new data sources that feed both E360 and Agent Skills.
- Own Auto Work Assignment (AWA) evolution—building intelligent routing that considers agent skills, workload, case complexity, and organizational context to optimize resolution time and quality across all HR domains.
- Define the automated communications framework—AI-backed, template-driven correspondence at case milestones that reduces manual drafting across all personas while maintaining quality and personalization.
- Lead the closed-loop experience standard—defining how cross-platform case visibility, handoffs, and task assignment work across USC, HRSC, PXT CMS, and domain boundaries (Payroll, Ops, Corp, Investigations).
- Own PXT One product direction—the centralized intake platform for PXT improvement requests, providing voice-of-the-field, leadership visibility into trending themes, and mechanisms to reconcile misaligned priorities.
- Drive platform analytics and Insights—delivering cross-persona reporting, operational dashboards, and the metrics infrastructure that measures automation impact, adoption, and quality.
- Ensure all cross-platform services are designed as native Service Central capabilities, influencing Phase 3 architecture decisions and ensuring convergence-alignment across every investment.
Qualifications
- 8+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience technical product management
- Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams
Benefits
Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Pay
Base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
- USA, WA, Bellevue - 179,900.00 - 243,400.00 USD annually
- USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually
Schedule
Not specified