Principal Product Manager - Tech, Amazon Shipping, Amazon Shipping

Key job responsibilities

• Define the executive-level vision for address quality and recipient experience and translate it into actionable multi-year roadmaps aligned across partner organizations, operations, product, commercial, and engineering.
• Proactively surface risks and opportunities with data-driven recommendations to senior leadership; frame the strategic asks (not just feature lists) that move platform partners from reactive collaboration to proactive co-investment.
• Innovate on behalf of the recipient and the shipper while balancing operational priorities, commercial needs, and cost; own end-to-end outcomes and business impact (delivery success, failed-delivery and lost-package rates, premium-service revenue, cost per shipment, customer satisfaction).
• Cross-Team & Platform Leadership: Lead product vision and execution across multi-org dependencies, including driving alignment across the routing and delivery-execution systems and a joint engagement model with the platform teams that own the underlying geospatial capabilities.
• Eliminate fragmented ownership and missed handoffs across the address-to-doorstep journey; own the build-vs-influence calls and ensure capabilities land in the right long-term home.
• Operational Excellence & Scale: Design products and platform capabilities that scale with volume growth without proportional increases in manual exception handling (e.g., address corrections, missed pickups, support contacts).
• Use data to identify and eliminate the highest-impact friction points across address quality and the recipient journey. Build the governance and review mechanisms that keep cross-org investment aligned year over year.

Basic Qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management

Preferred Qualifications

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Company Information

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.