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Jobs · Analyst · Texas

Principal Product Manager – Systems Integration

AT&T · Dallas, TX · 2 wk ago
On-siteAnalyst$158k–$237k/yrFull-time

Role Summary

We’re looking for a Principal Product Manager for Systems Integration to own how the core smart home security product connects into AT&T’s ecosystem: sales, ordering, billing, provisioning/fulfilment, authentication, and care/support systems. This role is responsible for making sure the product actually “works in the real world” inside AT&T—customers can buy it easily, get it provisioned correctly, see it on their bill, manage it in their accounts, and get effective support. You will stitch together front-end experiences, backend services, and legacy systems so the product feels seamless to customers and to internal teams.

Key Responsibilities

  • Own the product’s integration architecture, including end-to-end system maps, data flows, and dependencies.

  • Translate customer journeys (buy → install → bill → support) into clear technical requirements and specs for engineering teams.

  • Act as the primary technical partner for cross-functional teams including Sales, Billing, Fulfillment, and Care.

  • Ensure integrations are production-ready by partnering with engineering and operations and tracking key technical performance metrics.

  • Lead integration impact assessments and end-to-end testing for new features, bundles, promotions, and entitlement changes.

  • Collaborate with platform and backend teams to ensure proper use of APIs, events, and system capabilities, while clearly defining product-specific integration needs.

Ideal Experience & Skills

  • 10+ years in technical product management, solution architecture, or systems integration, ideally within telecom, subscription services, or other complex enterprise environments.

  • Strong understanding of ordering and sales flows (digital and assisted), billing and rating concepts (products, plans, discounts, taxes/fees), provisioning/fulfillment processes and service activation, and care/support tooling and workflows.

  • Strong B2C, E-commerce experience is preferred.

  • Customer focus.

  • Ability to read and discuss API specifications, sequence diagrams, system architecture diagrams, data models, and mapping tables (such as SKUs, service codes, and entitlements).

  • Experience leading cross-system integration projects that involve multiple organizations and legacy platforms.

  • Excellent communication and documentation skills, with the ability to act as a “translator” between business, product, and highly technical teams.

  • Strong problem-solving abilities, especially when debugging issues across multiple systems (e.g., orders created but not billed, or devices not provisioned).

Pay

Earnings range between $158,200 - $237,400 USD Annual. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

  • Medical/Dental/Vision coverage

  • 401(k) plan

  • Tuition reimbursement program

  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

  • Paid Parental Leave

  • Paid Caregiver Leave

  • Additional sick leave beyond what state and local law require may be available but is unprotected

  • Adoption Reimbursement

  • Disability Benefits (short term and long term)

  • Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

  • Employee Assistance Programs (EAP)

  • Extensive employee wellness programs

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

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