Principal Product Manager, Setup

Summary

Vivint Smart Home is seeking a Principal Product Manager to oversee the setup experience for millions of customers. This role focuses on how customers successfully onboard and activate their devices through the Vivint mobile app, which significantly impacts installation time, product quality, and long-term customer satisfaction.

What You'll Do

- Lead the customer-facing setup strategy for all hardware devices such as cameras, panels, thermostats, sensors, etc. - Develop and secure alignment on the roadmap and technical integrations. - Collaborate with the sales organization to identify pain points and innovate new products to reduce setup time and costs. - Ensure alignment across product, engineering, data science, design, and hardware teams to deliver setup experiences that are user-friendly, reliable, and trustworthy. - Establish and implement success metrics for device setup, including quality, latency, relevance, engagement, and trust. - Manage the cross-functional delivery of all setup features, from concept to launch and continuous improvement.

What We're Looking For

- 5+ years of product management experience or 3+ years of experience in smart home and setup experiences. - Strong customer empathy and ability to translate ambiguity into clear product direction. - Proven track record of shipping customer-facing products and experiences to millions of users. - Experience leading cross-functional teams across product, program, design, engineering, QA, and sales. - Excellent communication and product judgment with strong writing, decision-making, and prioritization skills. - Analytical mindset with comfort in defining metrics, measuring outcomes, and iterating. - Comfortable operating in technically complex domains, including hardware and software.

Job Functions

The role requires an in-office presence in Seattle, WA, following a hybrid schedule of Monday through Thursday with a remote Friday. The position starts remotely and transitions to a hybrid schedule. Vivint offers various benefits including paid holidays, flexible time off, discounts, medical/dental/vision/life insurance, a 401(k) plan with employer match, and employee resource groups. Vivint is committed to a drug and alcohol-free workplace and conducts periodic random drug tests. EOE AA M/F/Vet/Disability.