Principal Product Manager, Setup

Summary

Vivint Smart Home is seeking a Principal Product Manager to oversee the setup experience for millions of customers. This role focuses on ensuring that setup processes are efficient, reliable, and enhance customer satisfaction.

What You'll Do

- Develop and align on the setup strategy for all hardware devices like cameras, panels, thermostats, and sensors. - Collaborate with various teams including sales, marketing, engineering, design, QA, and data to ensure seamless setup experiences. - Define and implement success metrics for setup processes, focusing on usability, reliability, and customer trust. - Manage the entire setup process from concept to launch, ensuring continuous improvement in efficiency and quality.

What We're Looking For

- At least 5 years of product management experience, or 3 years of experience in smart home and setup roles. - Strong customer empathy and ability to translate customer needs into actionable product strategies. - Proven track record of successful product launches to large user bases. - Experience leading cross-functional teams and excellent communication skills. - Analytical mindset with the ability to set and measure performance metrics. - Comfortable working in complex technical environments, including hardware and software.

Job Functions

The role requires a combination of in-office presence in Seattle, WA, with a hybrid schedule (Monday to Thursday in the office, Friday working remotely). Vivint offers a range of benefits including medical/dental/vision/life coverage, a 401(k) plan with employer match, and opportunities for professional development and community involvement. Vivint is an Equal Opportunity Employer committed to a drug-free workplace.