Principal Product Manager (Loyalty & Subscriptions)

About the role

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

Responsibilities

• Own the loyalty product portfolio, with a focus on improving relevance, conversion, and diner retention
• Manage strategic partnerships that affect the diner experience
• Partner with design to deeply understand diner needs and translate insights into clear, high-quality product experiences
• Define success metrics and run a rigorous experimentation program to improve core outcomes including CTR, engagement, and conversion
• Build alignment across engineering, design, data science, and marketing stakeholders; communicate tradeoffs and prioritization decisions with clarity

Requirements

• 7+ years of Product Management experience, including ownership of a high-traffic consumer surface
• Demonstrated track record of improving conversion through experimentation and iteration
• Strong UX sensibility and experience working closely with design to define and ship consumer-facing experiences
• Data fluency with experimentation and analytics (for example: defining success metrics, designing A/B tests, interpreting results; SQL or equivalent analytics tooling experience)
• Experience in eCommerce, marketplace, or other consumer product environments
• BA/BS required; MBA is a plus

Qualifications

• BA/BS required; MBA is a plus

Skills

• Product management
• Data analysis
• UX design
• Strategic partnership management

Benefits

• Competitive salary package including equity and 401K
• Multiple medical, dental, and vision plans
• Many benefits and perks not listed

Pay

• New York: $193,500 per year
• Illinois: $174,000 per year

Schedule

• Hybrid model requiring 3 days a week in the office